Job Overview:

Our client is seeking a remote Patient Care Coordinator to guide Utah medical patients through scheduling, evaluations, and state registration. Beyond handling inbound inquiries, you will proactively and compassionately manage the patient pipeline from start to finish, delivering high-quality, compassionate care coordination.

Schedule: Monday to Friday, 8:00 AM to 5:00 Colorado Time, with a 1-hour unpaid break; Full-time, 40 work hours per week

Responsibilities:

• Serve as the main point of contact, delivering friendly and compassionate support across phone, text, email, and patient portals.
• Seamlessly manage booking, confirmations, cancellations, reminders, and intake instructions.
• Reach out to prospective patients, follow up on missed appointments, and assist with incomplete registrations.
• Guide patients through the Utah medical cannabis card process, clarifying clinic steps versus state requirements.
• Accurately verify, update, and document patient records and interaction notes within internal systems.
• Partner directly with healthcare providers and internal teams to streamline patient care.
• Promptly route medical questions, complaints, billing issues, and technical support to the appropriate departments.
• Handle all sensitive health data in strict accordance with HIPAA regulations and company privacy policies.

Requirements:

• Prior experience in a healthcare support role (e.g., Medical Receptionist, Patient Coordinator, or Scheduler).
• Excellent verbal and written English communication skills, with a strong ability to build quick rapport with patients.
• Highly organized, detail-oriented, and comfortable multitasking in a fast-paced environment.
• Strong problem-solving skills and the ability to remain calm and professional under pressure.
• Proficiency with Google Workspace and Microsoft Office.
• Solid understanding of HIPAA regulations, patient confidentiality, and healthcare compliance.
• Self-motivated and disciplined to work independently in a fully remote environment.

Preferred Qualifications:

• Telehealth or remote healthcare experience.
• Experience with EHR/EMR or CRM software and scheduling systems.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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