Job Overview

Our client is seeking an  E-Commerce Fulfillment & Logistics Coordinator to support day-to-day fulfilment operations, ensuring orders are processed, dispatched, and delivered within agreed timelines and service levels. The role focuses on order monitoring, vendor and store coordination, freight management, operational ticket resolution, incident management, and fulfilment administration. The position works closely with the Digital Fulfilment Manager, vendors, stores, freight providers, and internal teams to resolve issues, maintain operational accuracy, and support efficient fulfilment processes.

Schedule

• Monday–Friday, 9:00 AM–6:00 PM (NSW), with a 1-hour unpaid break and two 15-minute paid breaks (40 hours per week)

Responsibilities

Key Role Responsibilities:

• Monitor orders end-to-end and follow up with vendors and stores to ensure dispatch and delivery SLAs are met.

• Manage operations and fulfilment tickets, ensuring timely investigation, resolution, and escalation of issues.

• Coordinate with vendors, stores, and freight providers regarding order updates, pickups, deliveries, delays, and exceptions.

• Track shipments and manage freight issues, including failed pickups, rebookings, replacement labels, damaged or missing freight.

• Check and maintain accurate freight labels, tracking details, order information, and operational records.

• Raise, manage, and track operational incidents through to resolution.

• Process credit notes, operational adjustments, and other fulfilment-related administration.

• Provide operational support to the Dropship team and Digital Fulfilment Manager.

• Identify recurring issues and process gaps and contribute to improvements in operational efficiency.

• Ensure established processes, KPIs, SLAs, and service standards are consistently followed.

   

General Responsibilities:

• Demonstrate and uphold company values and standards.

• Complete required training and development activities.

• Maintain accuracy, professionalism, and accountability in all work.

• Undertake other duties as required.

Requirements

Experience:

• Experience in operations, fulfilment, logistics, e-commerce, retail, or dropship environments preferred.

• Experience coordinating freight, order fulfilment, or logistics activities.

• Experience liaising with vendors, stores, freight providers, or third-party partners.

• Experience managing operational tickets, incidents, documentation, and adjustments.

• Experience using order management, ticketing, or freight tracking systems is advantageous.

Skills & Capabilities:

• Strong operational coordination and organisational skills.

• Excellent communication and stakeholder management skills.

• Strong problem-solving and analytical abilities.

• High attention to detail and accuracy.

• Excellent time management and ability to meet deadlines.

• Ability to manage multiple priorities and work under pressure.

• Proactive approach with strong follow-up skills.

• Ability to work independently and take ownership of tasks.

• Willingness to support the wider team and contribute to process improvements.

Behavioural Competencies

• Operational Ownership: Takes responsibility for tasks and follows issues through to resolution.
• Communication: Communicates clearly and professionally with internal and external stakeholders.
• Results Focus: Prioritises effectively and consistently meets operational KPIs and deadlines.
• Problem Solving: Identifies issues quickly and applies practical solutions.
• Teamwork: Works collaboratively and willingly supports team members.
• Continuous Improvement: Identifies process gaps and contributes ideas to improve operational efficiency.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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