Overview

We are looking for a Bilingual Personal Injury Pre-Suit Assistant to support our Personal Injury Case Manager and pre-suit department. This is an important support position designed to keep cases moving efficiently while allowing the Case Manager to focus on client relationships, treatment progression, case strategy, demands, and negotiations.

This person will not initially be responsible for independently managing a full caseload. Instead, the Pre-Suit Assistant will work alongside the Case Manager and handle much of the administrative and follow-up work necessary to move personal injury cases from intake through demand.

The ideal candidate is extremely organized, proactive, warm with clients, comfortable on the phone, and relentless about follow-up. We do not want someone who simply completes assigned tasks and waits for the next instruction. We need someone who notices what is missing, follows up until it is received, and understands that every unfinished task can delay a client's case.

Schedule

•  Mon-Fri 9:00 AM - 5:00 PM Eastern Standard Time 

Primary Responsibilities

The Pre-Suit Assistant will assist with:

• Opening new claims and sending letters of representation
• Communicating with insurance carriers and confirming applicable claim and coverage information
• Requesting and following up on medical records and itemized billing
• Obtaining PIP ledgers, EOBs, health insurance information, lien information, and other case-related documentation
• Following up with medical providers regarding outstanding records, bills, referrals, and treatment documentation
• Maintaining organized and complete electronic case files
• Tracking outstanding records, bills, insurance documents, and other case needs
• Assisting the Case Manager with monitoring client treatment and identifying missing information or potential treatment gaps
• Preparing files for the demand stage and ensuring necessary records and documentation have been obtained
• Assisting with demand packages and settlement-related documentation
• Communicating with clients for routine updates, documents, appointments, and other case needs
• Maintaining accurate case-management notes and documenting communications
• Following up consistently with providers, adjusters, clients, and third parties
• Identifying stalled tasks or files and bringing them to the Case Manager's attention before they become problems

What We Are Looking For

This role requires someone who is:

• Highly organized and detail-oriented
• Fast and responsive
• Proactive rather than task-dependent
• Comfortable making frequent telephone calls and following up repeatedly
• Warm, patient, and professional with clients
• Able to manage a high volume of open tasks without losing track of details
• Comfortable working in a deadline-driven environment
• Able to prioritize urgent matters appropriately
• A strong communicator in both English and Spanish
• Interested in learning personal injury case management and developing professionally

Customer service is particularly important to us. Our clients should never feel like a file number. Even though this is primarily a support position, the Pre-Suit Assistant will have client interaction and must communicate with patience, empathy, professionalism, and urgency.

Independent Contractor Perks

• Health insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.