Role Overview

The Virtual Assistant will play a key role in supporting brokers by managing administrative tasks, client follow-ups, and ensuring loan applications progress efficiently from submission through to completion. This is a fast-paced role requiring strong attention to detail, initiative, and the ability to manage multiple tasks independently.

We are currently seeking a reliable and highly organized Mortgage & Commercial Loan Processing Assistant to support mortgage and commercial brokers with day-to-day administrative and loan processing tasks. The role is focused on ensuring smooth workflow progression across client applications, documentation, and lender coordination.

Schedule

• 20 hours per week, Monday to Friday, 12:00 PM – 5:00 PM (Adelaide Time)

Key Responsibilities

• Provide day-to-day administrative and operational support to brokers
• Follow up with clients for outstanding documents and bank statements
• Track application progress and ensure timely completion of requirements
• Prepare and send Letters of Offer
• Send loan scenarios and enquiries to lenders
• Update CRM systems and maintain accurate client records
• Manage email correspondence and client follow-ups
• Ensure all applications are progressing efficiently through each stage

Requirements

• Prior experience in mortgage broking or commercial brokerage support is highly preferred
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision
• Comfortable working in a fast-paced, target-driven environment
• Experience using CRM systems is an advantage

Bonus Skills

• Experience with Australian lenders and lending processes
• Knowledge of financial documents (bank statements, tax returns, BAS, etc.)
• Strong experience in client follow-ups and email management

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.