Overview

Our client is looking for an articulate, team-minded Customer & Admin Support Associate – Pickleball Club (CRM) to serve as the vital voice of their state-of-the-art pickleball club. In this role, you will manage member inquiries, oversee court bookings, and coordinate administrative logistics while delivering polished, natural American-style correspondence. The ideal candidate thrives in a collaborative environment, excels at clear group communication, and works seamlessly alongside leadership and site staff. If you bring a strong background in customer service and a passion for recreational club culture, this is an exciting opportunity to connect with a thriving athletic community.

Schedule:

• Monday through Friday, 8:00 AM to 5:00 PM EST (New Jersey Time) with a 1-hour unpaid break (40 hours per week).

Responsibilities

Collaborative Communication & Inbound Support

• Email & Inbound Inquiries: Serve as the primary point of contact via phone and email. Write clear, professional, and natural American-style emails.
• Team-First Coordination: Actively manage group threads using "Reply All," looping in relevant team members, supervisors, or site staff to ensure transparency and zero dropped balls (no "lone wolf" approaches).
• Membership Guidance: Walk potential members through registration options, explain membership tiers, and articulate facility benefits with enthusiasm.

Club Operations & Admin Support

• Court Booking Management: Handle reservations, adjustments, and general scheduling inquiries using our CRM platform.
• Inventory & Purchasing: Monitor club supplies via Google Sheets and process inventory reorders through Amazon or preferred vendors.
• Meeting Documentation: Attend team meetings, take clear meeting minutes, and promptly distribute action items to the group.
• Logistics Support: Assist leadership with staff or VIP member travel arrangements and handle ad-hoc operational tasks as assigned.

Requirements

Experience & Tools

• 1–2 years of experience in customer service, ideally within sports, fitness, hospitality, or luxury recreational services.
• Proficient with Google Workspace (Docs, Sheets, Gmail), CRM software, and Amazon purchasing workflows.
• Exceptional multitasking capabilities with the ability to maintain accurate client records.
• Passion for—or a strong willingness to learn about—pickleball, court etiquette, and recreational club culture.

Communication & Collaboration Style

• Exceptional written and spoken English. Must be adept at writing warm, concise, and professional American-style emails.
• Highly collaborative. You know when to delegate, when to cc team members, and how to keep internal channels updated on client status.
• A confident, articulate, and engaging phone presence that reflects the premium experience of our facility.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.