Overview

Our client is looking for a Gaming Customer Service Administrator (Apple/macOS) to manage player experiences and technical account configurations for a rapidly growing digital gaming enterprise. In this role, you will work with cutting-edge gaming systems, set up player accounts, and handle customer transactions to ensure high satisfaction across multiple platforms. This position offers an exciting opportunity to blend technical support with customer engagement in a dynamic, fully remote setting. It is ideal for detail-oriented professionals with a strong gaming background ready to support new web platform launches.

Schedule:

• Sun-Mon-Tues-Thurs-Sat 3 PM to 11 PM EST

Responsibilities

• Create and configure player accounts across multiple gaming platforms, ensuring accurate setup and optimal user experience.
• Process and verify customer payments with meticulous attention to detail and security.
• Manage incoming customer requests through digital channels, providing prompt, professional, and helpful responses.
• Execute account setups, modifications, and security updates according to established company protocols.
• Monitor and implement promotional campaigns to drive player engagement and retention.
• Maintain detailed, organized records of all customer interactions, account activities, and transaction histories.
• Provide technical guidance to players regarding specific platform requirements and troubleshooting.
• Support the implementation of new digital initiatives and platform improvements as the company scales.

Requirements

• Previous experience in the gaming industry is strictly required.
• Proficiency in the Apple/macOS ecosystem; candidates must have a personal macOS device for system compatibility (preferred)
• Experience in customer service or account management is highly preferred.
• Excellent written English communication skills, with the ability to convey technical information clearly.
• Demonstrated proficiency with digital communication platforms and the ability to learn multiple gaming systems quickly.
• A meticulous mindset, particularly regarding payment processing and sensitive account management.
• A proven track record of maintaining high levels of confidentiality and handling sensitive data.
• Highly self-motivated and capable of working independently in a professional remote environment.
• Flexible approach to work with the ability to adapt to new systems and evolving procedures.
• Reliable high-speed internet connection and a quiet, professional workspace.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.