Job Overview:

As a Customer Service Representative you will serve as the first point of contact for customers seeking appliance repair services, managing incoming calls, coordinating service appointments, and dispatching technicians to job sites. You'll handle customer inquiries about service status, part availability, and scheduling while maintaining clear communication between customers and field technicians. This role combines customer service excellence with operational coordination, allowing you to directly impact customer satisfaction and service efficiency.

Schedule: Remote, Full Time | Monday to Friday: 9am - 6pm EST, with 1 hour break.

Responsibilities:

• Answer incoming customer calls and provide information about service requests and appointments
• Dispatch technicians to service calls based on customer needs and scheduling availability
• Respond to customer inquiries regarding parts status and order tracking
• Coordinate service schedules between customers and repair technicians
• Maintain accurate records of customer interactions and service requests
• Handle customer questions about appliance repair services and timelines
• Provide administrative support for daily operations and service coordination
• Communicate service updates and follow-up information to customers

Requirements:

• Previous call center or customer service experience
• Strong phone communication skills and professional phone manner
• Ability to work Eastern Time business hours
• Experience with appointment scheduling and coordination
• Comfortable dispatching or coordinating field services
• Reliable home internet connection and workspace
• Ability to multitask between phone calls and administrative tasks
• Bonus: It helps if you're familiar with technician dispatch or field service coordination
• Bonus: if you have experience with service scheduling software or CRM systems
• Nice to have: It helps if you have worked in a small business environment 
• Nice to have: if you have experience in the home services or repair industry

Important Disclaimer:

• Health Insurance
• Immediate Hiring.
• Permanent work from Home. 

Note: 

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.