Job Overview: 

Are you a detail-oriented professional with a passion for delivering exceptional customer service to legal professionals? Are you comfortable in fast-paced environments where initiative and resourcefulness are rewarded? We aren't kidding about fast-paced! An innovator in litigation support services is seeking a dynamic and ambitious Litigation E-Filing Order Coordinator to join our growing team.

Schedule: Remote, Full Time | Monday-Friday, 8:30 AM to 5:30 PM Pacific Time with a 1-hour unpaid break.

Responsibilities:

• Provide responsive, on-demand customer support via email and telephone.
• Review and submit client orders (litigation experience required and system training provided).
• Coordinate and forward customer/vendor inquiries to respective departments (Concierge & Process Serving).
• Verify incoming orders for accuracy (e.g., Court Filing, Process Serving, Records Retrieval).
• Dispatch physical orders to 3rd party vendors.
• Follow up with vendors and courts on existing orders.
• Create accurate Proofs of Service per California Civil Procedure.
• Check in with existing/prospective clients regarding new service offerings (opportunity for performance-based bonuses).

Requirements:

• Experience with California Superior Court Filing/E-Filing and Process Serving (required).
  
• At least 1 year of customer service experience via phone/email (required).
• At least 1 year of office/clerical experience (required).
• Knowledge of California Rules of Court, local rules, Civil Procedure, and Fee Schedules (preferred).
• Tech-savvy with case management software and online platforms.
• Associate's or Bachelor’s degree (preferred, but not required).
• Highly motivated, organized, resourceful, and a problem-solver.

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.