Overview:

Our client is seeking a highly motivated and detail-oriented Customer Support Specialist (After-Sales | Order Management) to join our team in a client support capacity. This role focuses on after-sales customer support, order management, data entry, and account management (non-sales). The ideal candidate will not only bring relevant experience but also demonstrate strong personal attributes that ensure reliability, excellence, and proactive problem-solving.

Schedule: 8:00 AM – 5:00 PM Canada, MST | 8 hours per day with a 1-hour unpaid break (40 hours per week)

Responsibilities:

• Provide after-sales customer support, ensuring timely resolution of client concerns
• Manage and track orders, maintaining accuracy and efficiency in processing
• Perform data entry tasks with precision and attention to detail
• Support account management activities, focusing on client satisfaction and operational excellence
• Collaborate with internal teams to anticipate issues, propose solutions, and maintain smooth workflows
• Apply previous learnings and sound judgment to address challenges effectively
• Balance competing priorities with agility, ensuring deadlines and client expectations are met

Requirements:

• At least 3 years of experience in a BPO environment, with a solid background in customer support, order management, data entry, or account management
• Minimum of 2 years of experience working with Canadian or international clients/customers
• Minimum of 1 year of experience working in a remote setup
• Strong communication and organizational skills
• Ability to work independently while contributing to team success
• Quick learner and demonstrates problem-solving skills

System Requirements:

• Minimum 100 Mbps internet plan (fiber, wired connection required)
• Dedicated workspace conducive to focus and productivity

Desired Attributes:

We place high value on candidates who embody the following qualities:

• Strong work ethic and reliability
• Pride in delivering excellence
• Eagerness to challenge the status quo and improve processes
• Dedication to their team and responsibilities
• Tenacity and resilience in overcoming obstacles
• Ability to learn quickly and anticipate issues
• Sound judgment in applying prior experience to new situations
• Agile thinking, capable of weighing priorities and arriving at effective solutions

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.