Schedule

• Mon-Fri 9:00 AM - 5:00 PM MST (potential weekend coverage to be discussed) Client Timezone: Mountain Standard Time (MST)

Client Overview

A luxury real estate brokerage operating across the United States, specializing in high-end residential properties. The team works with clients, agents, and back-office operations to deliver exceptional service in the luxury real estate market.

Job Overview

This role combines real estate administrative support with customer service responsibilities to manage daily operations for a luxury real estate brokerage. The ideal candidate will handle incoming calls from agents and clients, manage CRM data entry, coordinate property showings, and maintain transaction files. This position requires someone who can multitask effectively, handle interruptions professionally, and manage client concerns with empathy and patience.

Responsibilities

• Answer incoming calls from real estate agents requesting property information, disclosures, and documentation, and email required materials promptly.

• Verify and qualify leads for property showings by gathering relevant information and inputting data into the CRM system.

• Manage back-office transaction files by uploading documents, verifying file completeness, and routing materials for electronic signature via DocuSign.

• Coordinate logistics for property signage installation and removal by communicating with vendor companies and ensuring timely service delivery.

• Handle client complaints and concerns by actively listening, de-escalating situations, and ensuring clients feel heard and valued.

• Execute daily task-based assignments that vary by case and situation, maintaining organization across multiple priorities.

• Manage interruptions effectively by prioritizing urgent client needs such as new listing inquiries while completing ongoing administrative tasks.

Must-Have Requirements

• Proven experience in real estate administration or as a real estate assistant with knowledge of transaction processes and documentation.

• Strong customer service background with demonstrated ability to handle complaints, de-escalate situations, and manage client expectations professionally.

• Excellent organizational and multitasking skills with ability to switch between tasks seamlessly while maintaining accuracy and attention to detail.

• Proficiency with CRM systems, email management, DocuSign or similar e-signature platforms, and general office software.

• Excellent written and verbal English communication skills with professional phone manner suitable for luxury client interactions.

Nice-To-Have Requirements

• Previous experience working as a virtual assistant in a real estate environment.

• Familiarity with US real estate disclosure requirements and transaction documentation.

• Availability or flexibility for weekend coverage to support business operations beyond standard business hours.

• Experience managing vendor relationships and coordinating service logistics.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.