Role Summary:
Support a premium private medical clinic (House of Rejuvenation – 10 Harley Street & Bromley) with a focus on sales and lead management. Administrative support is secondary; sales competency is essential.

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Key Responsibilities

• Lead Response: Contact inbound enquiries immediately; speed is critical.
• Lead Nurturing: Follow up persistently with cold, warm, and hot leads across multiple touchpoints within the same session.
• Appointment Setting: Convert enquiries into confirmed face-to-face consultations.
• Client Relationship Management: Maintain professional, warm, persuasive communication consistent with a luxury medical brand.
• General VA Duties: Email management, scheduling, and administrative support.

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Must-Have Skills & Attributes

• Proven experience in sales, telemarketing, or client-facing lead conversion.
• Confident communicator who can handle objections, follow up proactively, and close appointments.
• Excellent written English with attention to accuracy in names, clinic details, and patient-facing correspondence.
• Reliable and responsive; available during agreed working hours.
• Self-starter: can take ownership of tasks without micromanagement; follows instructions correctly.
• Comfortable following clear systems and protocols set by the clinic director.

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Tools & Workflows

• Email and calendar management.
• CRM or lead tracking (training provided if needed).
• WhatsApp and phone for contacting leads.

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Expected Communication Style

• Professional, warm, and brand-appropriate at all times.
• Proactive; does not wait to be chased.
• Takes direction and executes efficiently without unnecessary pushback.

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Candidate Summary

The ideal candidate is sales-minded, detail-oriented, reliable, proactive, and understands the urgency of managing private healthcare enquiries. They treat every lead as a potential client and act accordingly.