Client Overview
Join an established pelvic floor therapy practice that’s been serving patients for four years. This growing healthcare practice employs three dedicated therapists who are committed to providing specialized care that makes a real difference in patients’ lives. The practice maintains a patient-centered approach with a focus on quality care and operational excellence.

Job Description
You’ll be the vital first point of contact for patients seeking specialized pelvic floor therapy, playing a crucial role in their healthcare journey. In this remote position, you’ll manage all front office operations for a thriving therapy practice, ensuring seamless patient experiences from initial contact through ongoing care coordination. You’ll work directly with a small, dedicated team of healthcare professionals who value quality patient care and smooth operations.

Schedule: 40 hours per week, 9:00 AM – 6:00 PM; consistent coverage required including lunch periods and holidays
Client Timezone: EST

Independent Contractor

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Answer incoming calls and provide professional, compassionate customer service throughout business hours
• Schedule physical therapy appointments and maintain accurate patient calendars
• Input insurance information and verify patient benefits for treatment coverage
• Explain insurance coverage details and benefits to patients in clear, understandable terms
• Monitor and respond to emails promptly to maintain excellent patient communication
• Process incoming faxes and follow up with patients to schedule necessary appointments
• Call patients proactively to schedule visits and confirm appointment details
• Handle patient rescheduling requests while maintaining optimal schedule efficiency
• Ensure consistent front office coverage throughout the entire business day
• Maintain accurate patient records and scheduling information in the practice management system

Requirements

• 3+ years of experience in US-based customer service or administrative roles
• Strong phone communication skills with a professional, caring demeanor
• Ability to work independently in a remote environment with reliable internet connection
• Bonus if you have experience with insurance verification and benefits explanation
• It helps if you have medical receptionist or patient care coordination background
• Experience with Prompt EMR system is beneficial (comprehensive training provided)
• Professional home office setup for handling confidential patient information

Why Join This Team?

• Make a meaningful impact in healthcare by supporting patients’ wellness journeys
• Work remotely with consistent full-time hours and predictable schedule
• Join an established, stable practice with four years of successful operations
• Receive comprehensive training on systems and healthcare-specific processes
• Collaborate with a small, supportive team of dedicated healthcare professionals
• Opportunity to develop specialized skills in healthcare administration and patient relations

Apply now. Start helping.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.