• 40 hours per week, Two days off: Tuesdays, Wednesdays.
  
• Thursday - Monday 10am - 7pm (includes 1hr unpaid break)
  
• Client Timezone: NY, EST
  

Responsibilities:

• Answer incoming phone calls and respond to text messages from clients seeking spa appointments
  
• Manage complex appointment scheduling across multiple services (massage, facial, spinal decompression) with 15-minute cleanup time considerations
  
• Proactively optimize scheduling by moving appointments to accommodate multiple clients and maximize bookings
  
• Handle customer service inquiries including payment processing questions and gift card usage
  
• Coordinate with on-site therapists who primarily speak Chinese using WeChat for internal communication
  
• Process client check-outs and assist with payment-related questions
  
• Maintain booking system and ensure accurate appointment records
  
• Provide exceptional customer service to ensure client satisfaction and retention
  

Scope:

• 40 hours per week, 5 days initially with potential expansion to 6 days
  
• Remote work arrangement with phone and text-based customer interactions
  
  
• Potential for video customer interactions via screen technology
  
• Performance-based commission opportunities available
  
• Direct management by business owners with comprehensive training provided
  
• Integration with existing booking systems and payment processing tools
  

• Strong English communication skills with clear, professional phone manner. Mandarin Bilingual agents highly preferred
• Familiarity with Booker.com​
  
• Previous customer service and receptionist experience
  
• Ability to work with booking software and payment processing system
  
• Potential for video customer interactions via screen technology
  
• Proactive problem-solving skills and ability to think creatively about scheduling solutions
  
• Comfortable using WeChat and other communication platforms
  
• Ability to work independently while managing multiple tasks simultaneously
  
• Flexibility to handle varying call volumes throughout the day

Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job