Customer Support Specialist – Social Media–Driven E-commerce Brand | Remote | Part-Time

Role Name: Customer Support Specialist (Voice & Multichannel Support)

Schedule: Part-time (10 hours per week); flexible within Pacific Standard Time (EST) business hours

Client Timezone: EST - MIAMI

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Client Overview

A fast-growing, social media–driven e-commerce brand with a strong presence across short-form content platforms. The business operates in a high-volume, fast-paced environment where customer engagement, brand experience, and rapid response times are essential to maintaining growth and conversion performance. The company is expanding its customer support capacity to ensure consistent service quality while scaling its digital marketing and content-driven sales strategy.

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Job Description

You will play a key role in delivering exceptional customer experiences by managing inbound support requests across voice, chat, email, and video communication channels. This role requires strong communication skills, multitasking abilities, and a customer-first mindset.

You will assist customers with order inquiries, refunds, exchanges, product information, and quote requests while ensuring all interactions are accurately documented in the CRM. This role is ideal for a support professional who thrives in fast-paced e-commerce environments and is passionate about providing high-quality service that enhances brand loyalty and customer satisfaction.

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Responsibilities

Customer Support & Communication

• Handle inbound customer queries, ensuring they are resolved efficiently and professionally
• Provide customer support viachat, email, SMS, and social media channels
• Maintain a positive and professional tone across all communication channels
• Provide accurate product information and guidance to customers
• Deliver a high level of customer experience aligned with brand standards
• Accurately log and document all customer interactions within the CRM system
• Maintain organised and updated customer records
• Support workflow improvements by identifying recurring customer issues and patterns

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Requirements

• Strong written and verbal English communication skills
  
  Ability to manage multiple communication channels simultaneously
  
  
• Ability to work under pressure and manage challenging customer interactions professionally
  
  Positive, customer-focused attitude and passion for delivering exceptional service

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Why Join This Team?

• Join a rapidly growing e-commerce brand operating in a content-driven digital marketplace
• Work in a fast-paced, collaborative environment focused on customer experience excellence
• Flexible remote work structure suitable for part-time professionals

yalty and growth.