Schedule:

• 20 hours per week (potential for full time or 40 hours per week)
• Monday to Friday, 9 am to 1 pm
• Client location: VIC, Australia 

 

Responsibilities:

• Manage all incoming leads and convert inquiries into booked cleaning jobs
• Handle inbound sales calls using Go High Level phone system and CRM
• Provide customer service for existing clients answering questions about services and scheduling
• Create quotes and invoices using ServiceMate platform
• Schedule cleaning jobs by checking team availability and rostering staff
• Manage email inquiries through Google Gmail and respond to customer questions
• Update and maintain Go High Level CRM system with lead information and sales pipeline
• Handle multiple lead sources including phone calls, emails, and Facebook messages
• Use ClickUp for task management and accessing SOPs and training materials
• Manage Google Drive for document storage and organization
• Assist with basic marketing tasks and social media when phone volume is low
• Support video editing for training materials using Komodo platform
• Handle general administrative tasks during slower periods

 

Requirements:

• Minimum 5 years of sales experience with proven track record
• Excellent written and spoken English
• Strong customer service and call handling experience
• Experience with CRM systems, preferably Go High Level
• Familiarity with ServiceMate platform for quotes, invoices, and job creation
• Bachelor’s degree preferred
• Experience with Google Workspace (Gmail, Drive, Docs)
• Basic understanding of social media and marketing
• Ability to multitask and switch between sales, customer service, and admin duties
• Strong scheduling and organizational skills
• Comfortable working Australian business hours (starting 9 AM Victorian time)

Scope:

• Full-time position with potential for part-time start to test fit
• Primary focus on sales conversion and customer service (approximately 60-70% of time)
• Administrative and marketing support tasks during slower periods (30-40% of time)
• Direct reporting to business owner with high level of autonomy
• Opportunity to expand role and responsibilities as business scales
• Potential for additional team members to be hired for coverage and growth
• Integration with existing Filipino VA team members
• Access to comprehensive training program and learning management system
  
  

Independent Contractor Perks

• Permanent work from home
• Immediate hiring