Mon-Fri 7 AM EST - 12 AM EST Sat/Sun 8 am EST-9 PM EST 

hours may vary as multiple agents are needed

 

Job Description: You’ll be the first point of contact for patients seeking life-changing mental health treatment, playing a crucial role in their healing journey. As the initial greeter for every patient consultation, you’ll provide compassionate care to individuals who often have tried everything else and are looking for hope. You’ll work with cutting-edge proprietary telehealth technology while being part of a close-knit team that’s making a meaningful impact on mental health care. This remote position offers the opportunity to help transform lives while working with patients across multiple states from the comfort of your home.

Responsibilities:

• Serve as the first point of contact greeting all patients during telehealth consultations
• Conduct comprehensive medical intake procedures for mental health patients
• Review and verify patient government identification documents
• Perform thorough medication history reviews and assessments
• Combine patient medication history with current state evaluations
• Provide empathetic, compassionate care to patients with complex mental health histories
• Deliver exceptional patient experiences through telehealth platform interactions
• Support patients who may have tried multiple treatments and have challenging backgrounds
• Ensure efficient patient flow to minimize wait times and optimize care delivery
• Work collaboratively with clinical team to maintain high-quality patient care standards

Requirements:

• Active Registered Nurse (RN) license (preferred) or Medical Assistant certification

• Healthcare or medical background with direct patient care experience
• Strong communication and interpersonal skills for telehealth interactions
• Experience with customer service or patient relations
• Demonstrated empathy and ability to connect with patients struggling with mental health issues
• Comfort delivering compassionate care through video/telehealth platforms
• Proficiency with Chrome browser and computer technology
• Ability to work flexible shifts including evenings, weekends, and various time slots
• Bonus if you have experience with mental health or psychiatric nursing
• It helps if you have telehealth or remote patient care experience
• Bonus if you have Medical Assistant certification as alternative qualification

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job