Job Overview
We are seeking a highly attentive and responsive  Salon Customer Service & Administrative Coordinator  to join our team. The ideal candidate will be skilled in handling phone calls efficiently and working quickly to ensure smooth operations. If you are detail-oriented, can multitask, and thrive in a fast-paced environment, we want to hear from you!

Schedule

• Monday 8am-5pm, Tuesday 8am-7pm, Wednesday 8am-7pm, Thursday 8am-8pm - 42 Hours a week, Breaks in between, Queensland Time

Responsibilities

• Answering calls and respond to customer inquiries via phone, email, or chat including sales and promotion of products or services
• Manage client consultation records and appointment note records
• Prepare detailed reports
• Organize memo, newsletters for internal staff
• Communicate with staff with daily emails or tasks directions
• responding to staff enquiries
• Assist with scheduling meetings and appointments
• Process customer complaints or reviews
• Dealing with management to maintain salon stocktake/ordering and staff schedules
• Help boost business reputation by building friendly, trusting relationships with customers
• Book appointments and manage the salon’s schedule
• Provide exceptional customer service to ensure client satisfaction
• Manage appointment schedule client notes and consultation records
• Handle customer information with discretion and maintain data privacy
• Assist with administrative tasks as needed
  • • • Rebooking focus and cold calling for booking promotion for existing clients that have not returned
• Process payments for booking deposits
• Confirmation of appointments for the following day

Requirements

• Excellent verbal and written communication skills in English
• Strong customer service orientation and professional demeanor
• Ability to multitask and work in a fast-paced environment
• Basic computer proficiency and familiarity with scheduling software
• Attention to detail and organizational skills

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.