Job Overview

Our client is looking for a Customer Service & Scheduling Coordinator to be the voice of two growing property services businesses, managing all inbound customer inquiries and ensuring every caller receives prompt, professional support. You will handle quote requests, coordinate service bookings, update customer records in the CRM, and help maintain the smooth daily operations that keep these businesses running. This role gives you ownership of the customer experience from first contact through scheduling, with the autonomy to make decisions that directly impact customer satisfaction and business growth.

Schedule

Monday - Friday, 9:00 AM - 5:00 PM AEST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer inbound calls for both businesses using separate phone lines and provide professional customer service
• Respond to customer inquiries about pricing, services, and availability for exterior cleaning and general maintenance projects
• Manage booking requests and coordinate scheduling with existing automation systems
• Update and maintain accurate customer details in GoHighLevel CRM including addresses, service requirements, and special requests
• Handle urgent customer queries and escalate when necessary
• Schedule social media posts based on content provided by the business owner
• Respond to customer reviews across platforms
• Take detailed notes during customer interactions to ensure seamless service delivery

Requirements

• Proven experience in customer service or phone-based support roles
• Excellent communication skills with a professional phone manner
• Strong organizational skills and attention to detail when updating customer records
• Comfortable learning new CRM systems through video tutorials and self-directed training
• Ability to manage multiple tasks including calls, booking coordination, and data entry
• Reliable internet connection and quiet workspace for handling customer calls

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.