Job Overview
Our client is looking for a highly motivated, customer-focused, and commercially driven Product Specialist who will serve as the primary point of contact for prospects and new customers throughout the sales and early customer success journey.

This role combines SaaS sales, product demonstrations, solutions consulting, and customer success. The ideal candidate knows how to understand customer challenges, demonstrate product value, communicate technical concepts in simple terms, and build lasting relationships that drive sales and customer retention.

You will take ownership of the entire customer journey, from qualifying leads and conducting discovery calls to closing deals, onboarding new customers, driving product adoption, and identifying opportunities for account expansion.

The successful candidate must be comfortable working independently, managing a sales pipeline, delivering engaging product demonstrations, and translating customer needs into practical AI-powered solutions.

Client Overview
An AI-powered platform that works alongside a company's existing business systems, including email, Microsoft Teams, ticketing platforms, files, and business data. It helps organizations streamline operations, prioritize tasks, find answers, build applications, deploy AI-powered co-worker agents, create dashboards, and automate repetitive workflows. Empowers businesses to make AI practical and accessible by integrating intelligent automation into their everyday operations.

Schedule
8:00 AM to 5:00 PM Centennial, CO Mountain Time

Responsibilities

1. Sales and Pipeline Management

• Manage the complete sales cycle, from initial prospect engagement and lead qualification to closing deals.
• Conduct discovery calls to understand prospects' business operations, challenges, and technology requirements.
• Manage and maintain an organized sales pipeline, ensuring all opportunities are properly tracked and followed up on.
• Present features, benefits, pricing structure, and value proposition to prospective customers.
• Clearly explain the platform's pricing model, including per-seat subscriptions and usage-based credits.
• Identify opportunities to upsell additional seats and expand customer accounts.
• Consistently work toward sales quotas, conversion targets, and revenue goals.

2. Product Demonstrations and Solutions Consulting

• Conduct engaging, customized product demonstrations tailored to each prospect's business needs.
• Demonstrate how the platform can integrate with existing business systems and improve operational efficiency.
• Translate technical features, AI capabilities, and automation workflows into practical business benefits.
• Adjust presentations based on the audience, ensuring both technical and non-technical stakeholders understand the product's value.
• Address customer questions, concerns, and objections confidently and accurately.
• Collaborate with technical team members when more advanced product, integration, or security questions arise.

3. Customer Onboarding and Success

• Take ownership of the customer experience during the first 90 days after onboarding.
• Lead customer kickoff meetings, product walkthroughs, and training sessions.
• Guide new customers through platform setup, initial configuration, and user adoption.
• Proactively check in with customers to ensure they are successfully using the platform and receiving value from it.
• Identify potential adoption challenges and recommend solutions before they affect customer satisfaction.
• Build strong customer relationships that encourage retention, satisfaction, and long-term engagement.

4. Product Adoption and Account Expansion

• Monitor customer usage and engagement following implementation.
• Identify opportunities to introduce the platform to additional departments, teams, and users.
• Recommend additional seats and platform capabilities based on customer needs.
• Convert successful customer implementations into case studies, testimonials, and reference opportunities.
• Track customer outcomes and identify opportunities to improve platform adoption.

5. Customer Feedback and Product Collaboration

• Serve as the voice of the customer by gathering feedback, feature requests, and recurring concerns.
• Communicate customer insights and product improvement opportunities to the internal product team.
• Document common objections, challenges, and questions encountered during sales and onboarding.
• Collaborate with internal teams to improve the overall customer experience and product positioning.

6. Sales Enablement and Documentation

• Develop and maintain product demonstration scripts, FAQs, one-pagers, and sales presentations.
• Create customer training materials, recorded walkthroughs, and product guides.
• Document common workflows, use cases, and solutions that can be reused across customer accounts.
• Ensure all customer meetings are followed by a written recap and clear next steps within 24 hours.
• Maintain timely communication and ensure all customer commitments are fulfilled.

7. Product Knowledge, AI, and Data Security

• Develop a strong understanding of the platform's AI capabilities, integrations, workflows, and business applications.
• Explain how the platform handles user permissions, data access, and approval processes.
• Communicate product capabilities and limitations accurately without overpromising.
• Stay informed about developments in AI, automation, and SaaS technologies.
• Escalate technical or security-related inquiries to the appropriate internal team when necessary.

Requirements

• At least 3 years of relevant experience in SaaS sales, solutions consulting, customer success, product training, or a similar customer-facing technology role.
• Proven experience managing sales opportunities, meeting sales quotas, or achieving customer adoption targets.
• Hands-on experience using business software platforms such as Microsoft 365, CRM systems, ticketing platforms, or workflow automation tools.
• Strong presentation and communication skills, with the ability to deliver engaging product demonstrations.
• Ability to explain technical concepts, AI capabilities, pricing, and data security in clear, straightforward language.
• Excellent relationship-building, customer engagement, and consultative selling skills.
• Strong written communication skills, particularly in preparing customer follow-ups, meeting summaries, and documentation.
• Highly organized, proactive, and capable of independently managing multiple opportunities and customer accounts.
• Strong problem-solving skills and the ability to adapt to changing customer requirements.
• Genuine interest in artificial intelligence, emerging technologies, and how AI can improve business operations.

Qualifications

• Experience selling or supporting AI-powered products, SaaS platforms, or automation solutions.
• Familiarity with ChatGPT Enterprise, Microsoft Copilot, or other enterprise AI tools.
• Previous experience working with Managed Service Providers (MSPs), IT service companies, or small and medium-sized businesses.
• Familiarity with Autotask, ConnectWise, HaloPSA, or similar Professional Services Automation (PSA) and ticketing platforms.
• Experience creating product training videos, customer onboarding resources, or technical documentation.
• Experience working with workflow automation, integrations, and business process optimization.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.