About the Role

Our client is looking for an organised and detail-oriented Credit Support Officer to help process commercial and equipment finance applications.

The role mainly involves collecting documents, following up with customers and partners, updating application records, and keeping applications moving. You will also assist with basic credit checks, with guidance from the credit team.

Schedule: Monday to Friday, Australian business hours, 40 hours per week with a 1-hour unpaid daily break. Exact Manila hours to be confirmed.
Location: Permanent work from home

Responsibilities

• Check applications for completeness and request missing information.
• Follow up with customers, suppliers, and partners by phone and email.
• Maintain accurate application records and documents in the CRM.
• Collect and organise financial documents for the credit team’s review.
• Assist with basic credit checks and business verification using provided guidelines.
• Prepare brief application summaries and flag inconsistencies or concerns.
• Provide application updates and assist with settlement paperwork as needed.

Requirements

• Experience in lending support, finance administration, banking operations, or a similar administrative role.
• Strong attention to detail, organisation, and follow-through.
• Good written and verbal English, with confidence handling regular phone calls.
• Basic familiarity with bank statements and other financial documents.
• Comfortable using email, spreadsheets, and CRM systems.
• Ability to manage multiple applications and follow established procedures.

Experience supporting an Australian lender or finance broker is an advantage. Familiarity with commercial lending, equipment finance, or mortgage processing is helpful but not essential.