Client Overview

Our client is an expanding, technology-driven business seeking to optimize its sales operations, customer journeys, and backend workflows. They heavily utilize GoHighLevel and automation tools to scale lead capture, nurture prospects, streamline customer onboarding, and ensure consistent operational delivery across multi-channel customer touchpoints.

Job Description

You will serve as the core technical and operational engine managing CRM administration, sales pipelines, lead generation, and customer onboarding workflows. Leveraging your deep expertise in GoHighLevel, you will build automated funnels, configure calendars and triggers, maintain clean data pipelines, and design operational SOPs. This role combines technical CRM architecture with hands-on sales operations and customer onboarding support to maximize business efficiency.

Schedule

•  Flexible time, Mon-Fri, preferably between 9am-5pm, 4 hours a day

Responsibilities

• GoHighLevel & Pipeline Administration: Configure and maintain opportunity pipelines, lead tagging, and custom contact records; build inbound/outbound sales funnels, calendar booking systems, and automated follow-up sequences; track pipeline health and maintain CRM reporting dashboards.
• Lead Generation & Sales Execution: Process leads from web forms, WhatsApp, social channels, and referrals; build target outreach lists and execute email/LinkedIn outreach; draft sales scripts, proposals, FAQs, and lead follow-up copy in collaboration with marketing.
• Workflow Automation & Systems: Build and test GoHighLevel automations, forms, and triggers; integrate basic AI tools and chatbots to automate manual tasks; maintain internal SOPs, project boards, and operational checklists; troubleshoot basic workflow errors.
• Customer Onboarding & Support Operations: Coordinate account setup and post-sale onboarding workflows; organize customer inquiry escalation paths; update knowledge base materials; train and coordinate customer service agents on CRM tools and standards.

Must-Have Requirements

• CRM Expertise: Proven hands-on experience configuring and administering GoHighLevel (or comparable platforms such as HubSpot, ActiveCampaign, or Keap).
• Automation Mastery: Extensive background building complex CRM workflows, automated sequences, forms, calendars, triggers, and multi-channel follow-ups.
• Sales & Onboarding Operations: Strong understanding of end-to-end sales pipelines, lead qualification, prospect research, outbound campaign execution, and customer onboarding frameworks.
• Problem-Solving & Documentation: Strong troubleshooting capabilities with a track record of creating SOPs, workflow documentation, and task trackers.
• Communication & Precision: Fluent written English skills with meticulous attention to detail in data management and client correspondence.

Nice-to-Have Requirements

• Familiarity with AI automation platforms (e.g., Zapier, Make), AI chatbots, or third-party API integrations.
• Experience training and guiding customer support representatives or sales support staff.
• Readiness to handle customer service phone calls as business needs evolve.

Why Join This Team

• Strategic, high-impact role driving core business automation and sales operations
• 100% remote position with continuous growth exposure in advanced marketing tech and CRM strategy
• Autonomous environment encouraging workflow optimization, AI integration, and systems building
• Long-term career opportunity in a scaling, automation-focused company

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.