About the Role
We are seeking a Level 1–2 IT Support Technician to join a fast-paced Managed Service Provider (MSP) environment.

This role is ideal for someone who is comfortable handling end-user support across multiple clients, managing tickets, and providing both chat and phone-based technical assistance. You will play a key role in ensuring timely issue resolution while maintaining a high level of customer service.

Schedule

• Monday-Friday, 8:30 AM - 4:30 PM, White Plains, EST with a 30 minute paid break (8 hours/ day, 40 hours /week) 

Responsibilities

• Provide Level 1–2 technical support to end users across multiple client environments
• Handle support requests via chat, ticketing systems, and phone support
• Troubleshoot common IT issues including user access, software, and basic network issues
• Manage and update tickets using PSA tools (e.g., ConnectWise, Autotask)
• Work within multi-tenant environments, supporting multiple clients simultaneously
• Escalate more complex issues to higher-level technicians when needed
• Maintain accurate documentation of issues, resolutions, and client interactions
• Ensure timely response and resolution in line with SLAs

Requirements

• 1–5 years of experience in MSP or IT support environments
• Experience with PSA tools (ConnectWise, Autotask or similar)
• Experience with RMM tools (remote monitoring & management platforms)
• Experience supporting multi-client environments
• Strong troubleshooting skills (desktop, software, basic networking)
• Strong English communication skills (especially for phone support)
• Ability to manage multiple tickets and prioritize effectively
• Comfortable working in a fast-paced, client-facing environment
• Reliable internet connection and remote work setup

Nice to Have

• MSP experience (highly preferred)
• Spanish language skills (a plus)
• Experience with Microsoft 365, Active Directory, VPNs
• IT certifications (CompTIA A+, Network+, etc.)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.