Job Overview:

Our client is looking for a Spanish Bilingual Customer Support Specialist to serve as the voice of the company, managing all inbound and outbound customer communications for a thriving solar services business. In this role, you will own the full lifecycle of client interactions, from answering inquiries to scheduling appointments and maintaining detailed CRM records. You will work directly with active and prospective clients, ensuring seamless communication in English and Spanish while freeing up leadership to focus on strategic growth.

Schedule: Monday - Friday, 8:00 AM - 4:00 PM Eastern Time; Full-time role

Responsibilities:

• Handle all inbound customer calls and provide professional support.
• Make outbound calls from provided call lists to schedule service appointments.
• Create and maintain detailed customer profiles in the company CRM system.
• Document complete call notes and interaction histories for every customer touchpoint.
• Schedule customers for solar maintenance and repair jobs.
• Communicate effectively with both English- and Spanish-speaking clients.
• Manage customer inquiries and provide timely responses.
• Support upselling opportunities when appropriate to earn commission.

Requirements:

• Fluent in both English and Spanish (written and spoken).
• Proven experience in customer support or customer service roles.
• Strong phone communication skills with professional telephone etiquette.
• Experience working with CRM systems and maintaining accurate records.
• Reliable internet connection and professional home office setup.
• Excellent organizational skills and attention to detail.

Preferred Qualifications:

• Experience in the solar or home services industry.
• Experience with outbound calling and appointment scheduling.
• Sales experience or comfort with upselling.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.