Overview:

Our client is a fast-growing virtual healthcare company in the teledentistry space, connecting patients across the U.S. with licensed dental professionals through an online platform. They are looking for a Patient Support Specialist (Teledentistry | Insurance Verification) who will manage inbound tickets and live phone calls, providing timely, empathetic assistance with scheduling, billing inquiries, and urgent patient concerns. This role requires a proactive, self-driven individual who can independently resolve issues, manage support queues efficiently, and maintain excellent patient experiences in a fast-paced remote environment, including weekends.

Schedule: Monday, Wednesday, Friday, Saturday, Sunday (7:00 AM  to 4:00 PM PST)

Responsibilities:

• Monitor and respond to incoming patient support tickets promptly, ensuring timely resolution of inquiries
• Handle inbound and outbound patient calls with empathy and professionalism, particularly with callers experiencing pain or frustration
• Guide patients through the virtual consultation scheduling process when they encounter difficulties
• Field and redirect insurance-related inquiries, clarifying the company's services versus insurance provider responsibilities
• Perform administrative tasks including data entry related to billing, insurance verification, and patient records
• Escalate complex or unresolved issues to the internal team with clear context and recommended next steps

Must-Have Requirements:

• Prior experience in customer support, preferably in a healthcare or dental setting
• Familiarity with U.S. insurance verification processes and terminology is highly preferred
• Strong verbal communication skills with clear, professional, and easily understandable speech for patient-facing calls 
• Self-motivated problem-solver who proactively finds solutions rather than waiting for direction
• High level of attention to detail, especially when handling sensitive patient and billing data
• Ability to work independently in a remote environment with minimal supervision

Nice-to-Have Requirements:

• Bonus if you have experience working with HIPAA-compliant systems or patient management platforms
• It helps if you have prior exposure to teledentistry, telehealth, or other virtual care environments
• Bonus if you're comfortable managing high ticket volumes during defined peak hours with consistent quality

Why Join This Team?

• Fully remote role — work from anywhere with a reliable internet connection
• Real ownership and impact: you are the primary support contact, not a back-bench agent
• Consistent, structured schedule with defined shift hours so you can plan your life
• Work in the fast-growing teledentistry and virtual healthcare space — a sector with long-term stability and purpose
• Stable, long-term engagement with a team that values proactive contributors

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible location

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.