Job Overview:

Our client is looking for a proactive, empathetic, and detail-oriented Customer Service Representative to support customers across their eCommerce and healthcare websites. You will serve as the frontline voice of the company, managing inquiries, orders, product issues, and customer experience initiatives while ensuring smooth and satisfying interactions.

Schedule: Monday to Friday, 10:00 a.m. to 6:00 p.m. EST, with a 1-hour unpaid break; Full-time, 35 hours per week

Responsibilities:

• Process customer orders through phone and email; handle fax inquiries.
• Support customers with product details, order tracking, loyalty rewards, and fulfillment.
• Handle inquiries about delivery updates, cancellations, and credits.
• Respond promptly to customers via phone, email, or chat.
• Follow up on doctor fax referrals and callback requests.
• Provide clear, empathetic customer support.
• Resolve issues related to checkout, payments, promo codes, or subscriptions.
• Coordinate with internal teams to solve fulfillment or delivery concerns.
• Deliver personalized service and escalate recurring issues.
• Manage loyalty, rewards, and referral programs.
• Identify opportunities to improve satisfaction and retention.
• Monitor and respond to customer reviews, surveys, and feedback.
• Report product quality concerns.
• Manage product sample requests.
• Support sales initiatives and coordinate on retail or promotional programs.
• Use Shopify, Gorgias, Loop (subscriptions), HubSpot, and RingCentral for workflows and communication.

Requirements:

• Proven customer service experience.
• Strong written and verbal English communication skills.
• Highly organized, detail-oriented, and efficient multitasker.
• Empathetic problem-solver with a strong customer-first mindset.
• Experience with Shopify, CRM/ticketing systems (Gorgias, Zendesk), loyalty or subscription platforms (Loop, Yotpo) (Preferred).

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.