Job Overview

Our client is looking for a dedicated overnight operations professional to be the backbone of overnight administrative support, ensuring that every pet record is accurate, every compliance deadline is tracked, and every customer inquiry is handled with care. In this role, you will work independently during US after-hours, reviewing veterinary documentation, maintaining data integrity inside our client's proprietary CRM (Ginger), and responding to client emails in a professional and timely manner. As the business grows, you will have the opportunity to take on expanded responsibilities — making this a role where your reliability and initiative will directly shape your own growth.

Client Overview

This is a fast-growing pet care services company that provides overnight and around-the-clock administrative support for pet owners and their animals. The business operates a proprietary CRM platform to manage client records, vaccination compliance, and ongoing communications. With a strong focus on accuracy, compliance, and customer care, the company is scaling its operations to deliver seamless 24-hour service coverage.

Schedule: Monday – Friday, 20 hours per week (4 hours daily, EST – US After-hours)

 

Responsibilities:

• Accurately review and interpret veterinary documentation to verify vaccination records and compliance timelines
• Enter and maintain client and pet data within the proprietary CRM system (Ginger) to ensure data integrity
• Track vaccination expiration dates and flag records requiring updates to maintain county compliance
• Monitor and respond to after-hours customer emails in a timely and professional manner
• Support the transition of administrative workflows to ensure seamless 24-hour business operations

Requirements:

• Strong attention to detail with the ability to interpret medical and veterinary paperwork accurately
• Excellent written communication skills for professional email correspondence
• Prior experience in data entry, records management, or administrative support roles
• Ability to work independently with minimal supervision during off-peak hours
• Willingness to learn proprietary software systems and follow established SOPs

Qualifications:

• Bonus if you have experience working in a veterinary, medical, or animal care administrative environment
• It helps if you have familiarity with compliance tracking or records management in a regulated industry
• Bonus if you have a background or genuine interest in social media management or broader customer support

Why Join This Team:

• Start part-time (20 hours/week) with a clear path to grow into a full-time role
• Stable, long-term engagement with a growing business that values reliability
• Opportunity to expand your responsibilities into social media management and broader customer support over time
• Work independently with ownership of a critical function — your accuracy and initiative make a direct impact every shift

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.