Job Overview:

Are you passionate about helping people and solving problems in real time?

Our client is looking for Customer Support Specialists who thrive in fast-paced environments and genuinely enjoy creating positive experiences. In this role, you’ll be the voice our customers rely on—handling inbound calls and emails with empathy, troubleshooting everything from billing questions to on-the-road rental issues, and ensuring every interaction ends with clarity and confidence. You’ll work closely with a collaborative team, document cases accurately in our CRM, and play an active role in improving how we serve our customers. If you’re detail-oriented, solution-driven, comfortable with flexible schedules, and excited to make a real impact in a 24/7 operation, we’d love to hear from you.

Schedule:

Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Handle inbound customer support calls with professionalism and empathy
• Respond to customer emails promptly and accurately, addressing inquiries and concerns effectively
• Troubleshoot and resolve a wide range of customer issues, including billing inquiries, reservation adjustments, vehicle-related problems during rental trips, and more
• Process payments and refunds accurately, maintaining financial records with precision
• Log comprehensive details of customer issues and the corresponding resolutions in our CRM system, ensuring accurate documentation for future reference
• Identify and seize opportunities to enhance the overall customer experience, providing feedback and insights to the management team
• Collaborate with other team members to share best practices, resolve complex issues, and contribute to a positive team environment

Requirements:

• Proven experience in customer service or call center environments with demonstrated long-term tenure in prior customer support roles
• Strong track record of resolving customer concerns while maintaining high customer satisfaction
• Excellent verbal and written English communication skills
• Strong problem-solving and critical-thinking abilities
• High attention to detail and accuracy in documentation
• Comfortable handling multiple customer interactions in a fast-paced environment
• Familiarity with CRM platforms and customer support tools
• Ability to work weekends and flexible schedules to support a 24/7 operation

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.