Job Overview:

As a Customer Support Representative, you’ll be the vital link between our revolutionary products and our valued customers. In this dynamic role, you’ll leverage state-of-the-art CRM systems to manage a high volume of inquiries across various channels. Your mission will be to elevate our customer experience by providing swift, knowledgeable, and empathetic support. 

Schedule: Remote, Full Time | Monday to Friday from 9 AM to 6 PM PST (California), with a 1-hour unpaid lunch.

Responsibilities

• Respond promptly to customer inquiries via email and social media, adhering to a 24-hour response time policy
• Efficiently manage and resolve customer service tickets using Freshdesk CRM system
• Handle warranty-related questions and claims with expertise, ensuring customer satisfaction throughout the two-year warranty period
• Process product returns and coordinate replacement orders, maintaining a smooth customer experience
• Provide comprehensive information about our innovative trash can features and functionality to both potential and existing customers
• Collaborate closely with internal teams to ensure consistent customer satisfaction and timely issue resolution
• Maintain meticulous records of all customer interactions and follow-up actions for quality assurance and continuous improvement

Requirements

• 4+ years of proven experience in customer support, preferably in e-commerce or retail sectors
• Demonstrated proficiency in Freshdesk or similar CRM systems
• Exceptional written and verbal communication skills in English
• Strong problem-solving abilities and keen attention to detail
• Self-motivated with excellent time management skills to meet or exceed response time goals
• Familiarity with major e-commerce platforms such as Amazon or Walmart Marketplace is highly desirable
• Basic understanding of ERP systems, particularly Netsuite, is a plus
• Ability to work remotely with provided hardware (computer, internet, headset)
• Flexibility to work varying schedules, potentially including weekends, to ensure optimal customer coverage
• Enthusiasm for learning about and explaining innovative household products
• Adaptability to take on expanded responsibilities, including more technical tasks, as your role evolves

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.