Job Description:

You will become the administrative backbone of a compassionate disability support business, taking ownership of NDIS compliance processes, shift management, and operational automation as the company prepares for official registration. This role puts you at the center of day-to-day operations where your understanding of the NDIS framework will directly improve service delivery, reduce manual workload, and ensure every shift and application meets compliance standards. You'll work closely with the founder to streamline systems, manage scheduling platforms, and support the growth of a business built on genuine care.

Client Overview:

Our client is a growing disability support services provider based in Adelaide, Australia, specializing in NDIS support coordination and care services. Founded with a mission to deliver more interpersonal and responsive support to families navigating the NDIS system, they are now preparing for official NDIS registration and scaling their operations to serve more clients across the region.

Schedule:

• Monday to Friday, 9:00 am to 6:00 pm (Australian Central Time, 40 hours per week)

Responsibilities:

• Manage and process shifts in the Shift Care system, approving compliant shifts and declining those that don't meet NDIS or internal standards
• Review and organize spreadsheets containing participant applications and service coordination documentation
• Conduct research and data collection by sourcing contact details for partner businesses and referral networks
• Support the NDIS registration preparation process by ensuring documentation and workflows meet compliance requirements
• Automate repetitive administrative tasks currently handled manually by the founder
• Maintain accurate records across scheduling, client intake, and shift coordination platforms
• Flag non-compliant activities or documentation gaps before they become issues
• Assist with ongoing process improvements to increase efficiency and scalability

Must-Have Requirements:

• Proven experience working within the NDIS (National Disability Insurance Scheme) framework
• Strong understanding of NDIS compliance, documentation, and registration processes
• Demonstrated ability to manage scheduling systems and coordinate service delivery
• Close attention to detail when reviewing applications, shifts, and compliance documentation
• Experience organizing and maintaining spreadsheets and administrative databases
• Excellent communication skills for liaising with internal teams and external providers
• Ability to work independently and take ownership of administrative processes

Nice-to-Have Requirements:

• Experience with Shift Care or comparable rostering and care management platforms is a plus.
• Prior experience supporting a business through NDIS registration or audit preparation is advantageous.
• Experience conducting online research and lead generation for service-based businesses is highly regarded.
• Comfort with identifying process inefficiencies and recommending automation solutions is beneficial.

Why Join This Team:

• Work remotely with a mission-driven disability support provider committed to personalized care
• Play a key role in preparing the business for official NDIS registration and long-term growth
• Gain exposure to end-to-end operations in a growing NDIS service coordination business
• Work directly with the founder in a collaborative, low-bureaucracy environment
• Healthcare benefits included for full-time employees
• Opportunity to shape processes and systems from the ground up

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

Apply now. Start helping.