Mandarin Bilingual HR Specialist – Timecard Processing

Job Overview

We are looking for a highly organized and detail-oriented Mandarin Bilingual HR Specialist to support our day-to-day Human Resources operations, with a strong focus on timecard processing, employee support, onboarding, and HR administration.

The ideal candidate has strong communication and customer service skills, can confidently handle employee inquiries and concerns, and is comfortable working with confidential employee information. The candidate should also be fluent in Mandarin, with strong English communication skills.

Key Responsibilities

• Process and review employee timecards, ensuring accuracy and timely submission.
• Identify and resolve discrepancies in timecards, attendance, schedules, and hours worked.
• Assist employees with questions related to timekeeping, attendance, schedules, and payroll-related matters.
• Support employee onboarding, including responding to new hire inquiries and coordinating New Hire Orientation.
• Serve as a point of contact for employee questions, concerns, and HR-related requests.
• Provide professional and timely support to employees while maintaining a positive employee experience.
• Maintain accurate and up-to-date HR records and employee documentation.
• Ensure HR processes and company policies are properly followed.
• Assist with employee concerns and workplace issues, escalating matters when appropriate.
• Support HR-related administrative tasks and other initiatives as needed.
• Handle sensitive and confidential employee information with professionalism and discretion.
• Collaborate with other HR, payroll, and management teams to resolve employee-related concerns.
• Assist with other Human Resources responsibilities as assigned.

Qualifications

• Previous experience in Human Resources, HR Administration, Payroll, Timekeeping, or Employee Services.
• Experience with timecard/timekeeping processing is strongly preferred.
• Fluent in Mandarin, with strong English communication skills.
• Excellent verbal and written communication skills.
• Strong customer service and employee support skills.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to handle confidential and sensitive information professionally.
• Strong problem-solving and conflict-resolution skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with HRIS, payroll, timekeeping, or other HR-related systems is a plus.

Ideal Candidate

The ideal candidate is a bilingual HR professional who is detail-oriented, approachable, and highly reliable. They should be comfortable supporting employees, handling timecard-related matters, explaining HR policies, resolving concerns, and maintaining accurate records.

Strong communication, discretion, and the ability to provide excellent internal customer service are essential for success in this role.