Job Overview

Our client is seeking a skilled and compassionate Medical Receptionist to join their expanding team in a remote capacity. In this pivotal role, you’ll be the vital link between patients, clinicians, and referring doctors, ensuring smooth communication and efficient practice operations. As the practice grows from its current size to a bustling clinic with multiple specialists, you’ll have the unique opportunity to contribute to and grow with the organization. 

Client Overview

Join a thriving specialist medical practice in Melbourne that’s on an exciting growth trajectory. This forward-thinking healthcare provider is expanding rapidly, with plans to quadruple its clinical staff within a year. As they scale up their operations, they’re seeking dedicated professionals to support their mission of delivering exceptional patient care.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM East Coast Australia time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Serve as the first point of contact for patients, potential clinicians, and referring doctors, providing exceptional customer service via phone and email
• Efficiently manage multiple doctors’ calendars, coordinating appointments to optimize clinic schedules
• Handle patient bookings, cancelations, and rescheduling requests with a focus on patient satisfaction and clinic efficiency
• Conduct thorough patient registrations, ensuring all necessary information is accurately recorded and maintained
• Manage incoming and outgoing communications, including emails and phone calls, responding promptly and professionally to inquiries
• Assist in the implementation and use of new VOIP and PBX systems as the practice upgrades its technology infrastructure
• Collaborate with the clinical team to ensure smooth day-to-day operations and contribute to the practice’s growth initiatives
• Maintain strict confidentiality and adhere to all relevant privacy regulations in handling patient information

Requirements

• Proven experience as a medical receptionist, preferably in a specialist or multi-practitioner setting
• Proficiency in using medical practice management software and general office applications
• Strong familiarity with medical terminology and procedures
• Excellent communication skills, both verbal and written, with a focus on patient-centric service
• Flexibility to adapt to new systems and processes as the practice expands
• Comfortable with technology and eager to learn new software solutions for improved practice management
• Strong ethical standards and understanding of patient confidentiality requirements

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.