Schedule:

• Tuesday to Saturday, 6:00 am to 2:00 pm (US Eastern Time, 40 hours per week)

Key Responsibilities:

• Booking and Scheduling Coordination:

• Manage multiple bookings and schedules, ensuring that all deadlines and client requirements are met.
• Pre-booking and paying for food and beverage inclusions with providers
• Verify and organize the necessary details for each experience, such as dietary restrictions, preferences, and any other logistical requirements.
• Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary.

• Client Communication:

• Communicate with clients in a professional, clear, and timely manner via phone and email.
• Understand client needs and ensure all expectations are met, resolving any inquiries or issues efficiently.
• Maintain open and transparent communication with team members and managers, ensuring seamless remote collaboration.

• Customer Service:

• Deliver outstanding customer service by understanding and addressing customer needs and expectations.
• Handle inquiries, complaints, and feedback courteously, ensuring a positive experience for all clients.

• Administration and Documentation:

• Perform reconciliation of financial records for our US team.
• Create, maintain, and update experience items, ensuring accuracy with details like pluralization and other specifics.
• Maintain a thorough and accurate record of all bookings, correspondence, and invoicing.
• Ensure meticulous timesheet recording and adherence to budget guidelines related to bookings.

• Problem Solving and Adaptability:

• Quickly identify and address any challenges or issues that arise during the coordination of experiences.
• Demonstrate resourcefulness by providing alternative solutions when items are unavailable or client needs change.
• Adapt to evolving tools, processes, and customer requirements to ensure the smooth delivery of services.

Requirements:

• Preferably has worked in the Finance industry or has a Finance academic background and displays accuracy, speed, and attention to details
• Previous experience in executive secretary or a communication-critical role
• Strong interpersonal skills with a customer-centric approach.
• Ability to work independently and remotely with minimal supervision.
• Proficiency in Microsoft Office Suite, CRM systems, and communication tools.

The ideal candidate will be highly proactive, detail-oriented, and dependable, with strong ownership of their work. They must be comfortable managing multiple priorities independently, communicating proactively with clients and suppliers, and consistently delivering accurate, high-quality work in a fast-paced remote environment.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.