Job Overview:

Our client is seeking a highly organized, communicative, and detail-oriented Outbound Medical Receptionist - Gentu to handle specific administrative and patient re-engagement tasks. The ideal candidate has prior experience in medical clinics, exceptional customer service skills, and a strong understanding of healthcare privacy.

Client Overview:

Our client operates a medical clinic based in Sydney, Australia, that specializes in endocrinology and metabolic conditions. The clinic provides specialized healthcare services and treatments for patients dealing with issues such as obesity, diabetes, thyroid disease, and other hormonal disorders.

Schedule:

Part-time (4 hours/day, 4–5 days/week), with the potential to expand to full-time based on performance. 

Responsibilities:

• Patient Re-engagement (Outbound Calling): Call patients who have canceled or failed to attend their appointments over the last 12 to 24 months.
• Re-booking: Actively encourage these patients to re-book appointments with the clinic's doctors.
• Documentation: Accurately document all successful re-bookings on a provided spreadsheet (Excel) or within the practice management software (Gentu).
• Call Volume Expectations: Maintain a steady pace, aiming for approximately 12 calls per hour (up to 48–50 calls per 4-hour shift).
• GP Communications: Quickly generate and send electronic letters to referring General Practitioners (GPs) for patients who do not attend their appointments on the day, utilizing pre-made templates within Gentu.
• Privacy & Compliance: Strictly adhere to healthcare privacy standards to ensure sensitive patient information is protected at all times.

Requirements:

• Prior experience working as a medical receptionist or in a customer service role within a healthcare/medical clinic setting.
• Excellent spoken English and communication skills, specifically tailored for outbound patient calls.
• Strong understanding of patient privacy, confidentiality, and handling sensitive health information.
• Familiarity with cloud-based practice management software (experience with Gentu is a major plus).
• Reliable remote work setup (secure environment to maintain data privacy).

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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