Client Overview

Our client is a growing outpatient mental health practice providing compassionate behavioral healthcare. They are seeking a Bilingual Behavioral Health Administrative Coordinator to support patients, providers, and daily operations remotely.

Job Overview

This role manages patient communication, scheduling, intake, referrals, EHR documentation, insurance, billing, provider coordination, and administrative support. You will also assist with compliance, contractor payments, and basic marketing activities.

Schedule

• Monday to Friday, 8:30 AM - 5:30 PM US Eastern Time (Charlotte, NC), 1-hour unpaid break 12:00 PM - 1:00 PM ET, 40 hours per week

Key Responsibilities

• Handle patient calls, emails, portal inquiries, scheduling, and appointment confirmations.
• Maintain accurate patient records, chart notes, faxes, consents, and medical documentation in the EHR.
• Process new patient intake, insurance verification, referrals, and onboarding documentation.
• Review provider documentation for completeness and follow up on missing or incorrect information.
• Process patient payments, reconcile insurance payments, and assist with basic billing and insurance inquiries.
• Coordinate provider schedules, follow-up appointments, referrals, onboarding, and documentation deadlines.
• Assist with Medicaid eligibility checks, prior authorizations, and medical record requests.
• Prepare weekly contractor payment reports and coordinate payment approvals.
• Maintain strict HIPAA compliance and patient confidentiality.
• Schedule approved social media content and assist with basic marketing videos using tools such as Loomly and HeyGen.

Requirements

• Experience in healthcare administration, medical office, behavioral health, or customer service.
• Experience with EHR or practice management systems; SimplePractice is highly preferred.
• Fluent in English and Spanish with strong verbal and written communication skills.
• Experience with patient scheduling, insurance verification, billing, or payment processing is preferred.
• Strong organizational, multitasking, problem-solving, and attention-to-detail skills.
• Proficiency with Google Workspace, Microsoft Office, spreadsheets, email, and online collaboration tools.
• Ability to work independently, meet deadlines, and handle confidential information.
• Knowledge of HIPAA requirements.
• Loomly, HeyGen, or similar tool experience is a plus.
• Reliable internet connection and professional home office setup.

Preferred Qualities

• Compassionate and patient-focused.
• Professional, dependable, proactive, and highly organized.
• Comfortable working independently while collaborating with a remote team.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.