Job Overview

Our client is looking for a Spanish Bilingual Medicaid Outreach Representative to connect members across New York City with essential, free social services. In this role, you will lead empathy-driven outreach, guide participants through eligibility screenings, and break down complex care programs into easily understandable terms. Supported by comprehensive training and continuous coaching from senior leadership, this position offers an ideal environment to hone your communication expertise while delivering a meaningful impact to underserved communities.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Make outbound calls daily to Medicaid members across New York City and Long Island
• Conduct empathy-driven, conversational outreach to introduce free social care programs
• Complete 12-15 screening questions (SCN 1115 waiver screening) with interested participants
• Explain complex social benefit programs in simple, understandable terms to diverse populations
• Check system eligibility for enhanced needs and services
• Maintain detailed records of call outcomes and screening completions
• Participate in comprehensive training programs led by experienced senior outreach staff
• Build rapport with Medicaid members who may have limited educational backgrounds
• Focus on maximizing engagement and reducing hang-up rates through consultative approach

Requirements

• Professional proficiency in both Spanish and English is required to perform the responsibilities of this role
• Minimum 1 year of cold calling or sales experience
• Strong empathy and ability to relate to diverse, underserved populations
• Excellent communication skills with ability to explain complex information simply
• Persistence and resilience to handle high-volume calling with frequent rejections
• Familiarity or experience with the nonprofit sector and social benefits systems is a plus
• Cultural sensitivity when working with Medicaid recipients and diverse communities
• Ability to work independently while following structured processes

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.