Job Title: Billing Administrator
Department: Care Team
Location: Remote, Canada
Job Type: Full time
Work Hours: Monday to Friday, 9AM EST to 5pm EST

About Us
We are a multidisciplinary mental health and assessment clinic specializing in ADHD,
Autism, Learning Disabilities, and associated mental health concerns across the
lifespan. Our team includes psychologists, physicians, therapists, coaches, and allied
healthcare professionals working collaboratively to support patient care.
Position Overview
The Billing Administrator plays a key role in supporting the financial operations of the
clinic by ensuring accurate billing, payment processing, and reconciliation activities.
This role requires strong attention to detail, organizational skills, and the ability to
independently identify and resolve billing discrepancies.
The Billing Administrator works closely with internal teams, clinicians, patients, and
third-party providers to ensure billing processes are completed accurately, efficiently,
and in accordance with clinic policies and healthcare billing requirements.

Key Responsibilities
• Contact patients by phone and/or email to process and reconcile payments for
counselling, assessment, and other clinical services.
• Generate and issue accurate invoices for patients, insurance providers, and
third-party payers.
• Monitor outstanding balances and proactively follow up on overdue accounts.

• Respond to patient inquiries regarding invoices, payments, insurance claims, and
billing processes in a professional and empathetic manner.
• Process physician billing submissions, including OHIP billing, and complete
monthly reconciliation of claims.
• Perform accurate data entry and maintain billing-related documentation within the
electronic medical record (EMR) system.
• Identify and investigate billing discrepancies, missing information, and
reconciliation issues, escalating concerns when appropriate.
• Collaborate with the finance team to support month-end reconciliation and
reporting activities.
• Maintain accurate records and ensure billing practices align with clinic policies,
privacy requirements, and applicable healthcare regulations.
• Participate in team meetings, training sessions, and process improvement
initiatives.

Qualifications
• Prior experience in healthcare billing, medical administration, accounting support,
or a similar administrative role preferred.
• Experience with healthcare billing processes, insurance claims, and payment
reconciliation preferred.
• Proficiency using electronic medical records (EMR) systems and administrative
software.
• Strong attention to detail and accuracy when managing financial information and
patient records.
• Strong organizational skills with the ability to manage multiple priorities and
deadlines.
• Excellent problem-solving skills and ability to identify discrepancies and
determine appropriate next steps.
• Strong verbal and written communication skills.
• Ability to communicate professionally with patients, clinicians, insurance
providers, and internal teams.
• Ability to work independently and take ownership of assigned responsibilities.
• Experience supporting Canadian healthcare organizations is an asset.