Job Overview

We are seeking an experienced Patient Care Coordinator with a background in U.S. medical practices to handle routine calls, portal messages, and clinical support requests. Key responsibilities include gathering patient info, accurately documenting communications, and routing requests—especially medication-related inquiries—to the appropriate care team members. Experience in pain management or medication-heavy specialties and strong knowledge of medical terminology are highly preferred. 

Schedule: Remote, Full Time | Monday–Friday8:00 AM–5:00 PM EST.

Responsibilities:

• Serve as an initial point of contact for routine patient calls, portal messages, and clinical support requests.
• Triage and appropriately route routine patient concerns to the appropriate clinical team member.
• Handle and coordinate medication refill requests, pharmacy-related issues, and medication questions according to established protocols.
• Assist with routine post-procedure questions and determine when concerns require escalation to a medical assistant, nurse, or provider.
• Address appointment-related clinical questions and route requests appropriately.
• Gather standardized patient information, including symptoms, medications, timing, relevant history, and other required details before escalating clinical messages.
• Review incoming messages to ensure they contain complete and accurate information before forwarding them to the appropriate team member.
• Document patient communications and actions accurately in the EMR/EHR.
• Follow established triage protocols, workflows, and escalation procedures.
• Identify urgent or potentially concerning patient issues and promptly escalate them according to practice guidelines.
• Communicate with pharmacies, patients, providers, and other healthcare team members as needed.
• Follow up on pending clinical messages and requests to help ensure timely resolution.
• Maintain patient confidentiality and comply with HIPAA and applicable healthcare regulations.
• Help organize patient communications so medical assistants and providers can focus on higher-level clinical care.
• Perform other clinical administrative and coordination duties as assigned.

Requisites:

• Previous experience in a patient triage, clinical support, medical assistant, patient coordinator, or similar healthcare role.
• Windows PC with a processor Intel i5 or i7 or similar, 16 GB of RAM, and Internet Speed: 30 Mbps or higher.
• Must have the flexibility to extend or adjust working hours when needed to support patient and operational needs.
• Experience supporting a U.S.-based medical practice is strongly preferred.
• Strong understanding of medical terminology and common healthcare workflows.
• Experience handling patient calls, portal messages, medication requests, and clinical communications.
• Excellent written and verbal communication skills with a proven ability to interact with patients professionally, empathetically, and clearly. 
• Strong attention to detail, time management, and organizational skills, with a focus on accurate documentation, following protocols independently, and collecting key details to manage or escalate patient requests effectively. 
• Proficiency with EMR/EHR systems, patient portals, Microsoft Office, email, and other healthcare technology.
• Preferred: Prior background in medication-heavy specialties (such as pain management, orthopedics, rehab, or primary care), with specific experience managing refill requests, pharmacy communications, high-volume patient messages, and controlled-substance workflows. 
• Preferred: Familiarity with U.S. healthcare systems, insurance processes, patient privacy (HIPAA) requirements, and practice-specific clinical escalation procedures. 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the Contact Us form on our official BruntWork website.