Position Summary

We are looking for a Bilingual Administrative Assistant with basic accounting experience to provide day-to-day administrative, customer service, and bookkeeping support for an accounting firm serving homeowner associations.

This is primarily an administrative and customer support role, with basic accounting responsibilities such as invoicing, billing, payments, AP/AR, and collections support. Advanced accounting experience is not required. Accuracy and careful adherence to written procedures matter more than speed in this role.

Schedule: Monday to Friday, 9:00 AM – 5:30 PM Eastern Time, with a 1-hour unpaid break (35 hours per week)

Key Responsibilities

Administrative & Customer Support

• Answer calls and respond to routine emails in English and Spanish.
• Assist with portal access, statements, password resets, and basic account questions.
• Open and update tasks in the property management platform for management or bookkeeping.
• Update owner, tenant, and vendor contact information.
• Track pending items, deadlines, approvals, and follow-ups.
• Prepare routine reports, letters, and forms using approved templates.
• Provide brief daily or weekly updates on completed and pending tasks.

Basic Accounting & Bookkeeping

• Assist with basic AP/AR and bookkeeping tasks.
• Process and organise invoices and vendor documents.
• Assist with billing and payment-related inquiries.
• Support the bookkeeper with collection calls using approved scripts and account lists.
• Document collection calls, payment commitments, and follow-up dates.
• Maintain accurate electronic financial records and documentation.
• Escalate disputes, payment-plan requests, and other issues requiring management review.

Qualifications & Requirements

• Fluent written and spoken English and Spanish.
• Professional telephone manner and strong communication skills.
• Basic accounting, bookkeeping, AP/AR, invoicing, billing, or payments experience.
• Strong Excel, Outlook, PDF, and data-entry skills.
• Comfortable handling confidential financial and customer information.
• Strong organisational and follow-up skills.
• Able to follow written procedures accurately and recognise when an issue requires escalation.
• Available Monday to Friday, 9:00 AM – 5:30 PM Eastern Time.
• Windows PC required.

Preferred Qualities

• Experience with Buildium or similar property management software.
• Property management or real estate experience.
• Collections or accounts receivable experience.
• Previous bilingual customer service or administrative experience.
• Experience working with U.S.-based clients.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately through the 'Contact Us' form on our official BruntWork website.