Overview
Our client is looking for an experienced, proactive, and highly organized Sales and Operations Coordinator to support a growing stone restoration and construction-related business. In this hands-on role, you will bridge phone sales, customer service, business operations, administration, and light HR support to build structure and drive operational efficiency. You will act as a confident self-starter, taking full ownership of warm leads, client relationships, and daily tasks to help the business run seamlessly. If you excel at solving problems independently and balancing sales with operational duties, this is the ideal opportunity for you.

Schedule: Part-Time, 20 hours a week, 4 hours a day, 9:00 AM to 1:00 PM Pacific Time, Monday to Friday

Responsibilities

• Learn the business thoroughly, including its services, workflows, systems, customer journey, and operational processes.
• Help create structure, processes, and organization that allow the business to operate more efficiently and independently.
• Take ownership of day-to-day operational matters and proactively identify solutions when issues arise.
• Answer the company's main phone line using Quo (formerly OpenPhone) and act as the first point of contact for prospective and existing clients.
• Manage primarily warm leads from initial enquiry through to closing the sale.
• Handle phone-based sales, including upselling, follow-ups, and closing deals.
• Build rapport quickly, give clients confidence in the company, and maintain friendly and professional communication.
• Follow up with previous clients to identify repeat business opportunities and schedule service calls.
• Learn the company's stone restoration services, procedures, terminology, and service standards.
• Develop knowledge of different types of stone, their compositions, characteristics, and suitable treatments so that clients can be advised confidently.
• Draft and send customer estimates using QuickBooks.
• Transfer relevant data from Jobber to QuickBooks accurately.
• Maintain organized records of clients, phone numbers, dates, notes, follow-ups, and sales performance using Excel.
• Keep customer and lead information accurate and up to date.
• Use Google Workspace for email, documents, spreadsheets, calendars, and general administration.
• Use WhatsApp for internal communication.
• Communicate with employees regarding schedules, operational matters, performance, and day-to-day requirements.
• Assist with sourcing and recruiting local workers in the Los Angeles area when required, including through platforms such as Indeed.
• Help identify and recruit salespeople or other team members as the business grows.
• Support employee onboarding, coordination, coaching, and performance conversations when required.
• Assist management with employee-related matters, including difficult conversations or offboarding when necessary.
• Check in with management at the beginning of each shift and provide a concise closeout summary at the end of each shift.

Requirements

• 5+ years of relevant professional experience, ideally in sales, operations, customer service, or business coordination.
• Previous experience within stone restoration, construction, home services, flooring, renovation, or a similar service-based industry.
• Strong phone sales experience with a proven ability to close deals.
• Experience managing warm leads and guiding clients through the full sales cycle.
• Experience with QuickBooks, particularly preparing and sending estimates.
• Excellent spoken and written English with clear, professional communication that is easy for US-based clients to understand.
• Friendly, confident, and professional demeanor with the ability to build rapport quickly.
• Strong Excel skills and confidence maintaining customer and sales tracking information.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and a proactive, self-starting approach.
• Comfortable balancing sales, administration, operations, and people-related responsibilities.
• Willingness and ability to quickly learn technical information about stone types, restoration methods, and company services.
• Comfortable using cloud-based tools and phone systems.

Nice-to-Have:

• Existing knowledge of different types of stone and restoration processes.
• Experience with Google Workspace, WhatsApp, and similar business communication tools.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.