Job Overview

Our client is looking for an experienced and proactive Part-Time Short-Term Rental Property Coordinator to provide additional support for the day-to-day management of a short-term rental property portfolio.

This role will support guest communications, property operations, vendor coordination, and business administration. The successful candidate will also be trained across the client’s core processes to provide reliable operational coverage when another team member is unavailable or when additional support is needed.

The ideal candidate is organized, detail-oriented, dependable, and comfortable solving problems independently. You will work closely with the business owner and existing team to maintain consistent service standards and ensure smooth business operations.

Schedule: Flexible within client's business hours | Australian Eastern Time

• Specific weekly hours and schedule will be confirmed with the successful candidate.
• Some weekend coverage or responsiveness will be required, as weekends are often the busiest period for guest activity.
• Availability may occasionally be required to provide coverage during team absences or periods of increased operational demand.
• Any schedule changes or additional coverage will be communicated and agreed upon in advance.

Responsibilities:

Guest Communications and Support

• Monitor and manage guest communications across Airbnb, Booking.com, and other booking platforms
• Respond to guest inquiries, booking requests, and time-sensitive support matters professionally and promptly
• Assist guests throughout their stay and help resolve concerns
• Escalate complex or urgent issues according to the established process
• Ensure guests receive accurate check-in, access, parking, and property information before arrival
• Maintain clear handovers for unresolved or time-sensitive matters

Property Operations

• Coordinate cleaning schedules, maintenance requests, and property readiness
• Liaise with cleaners, contractors, handymen, and other service providers
• Monitor maintenance and operational concerns through to resolution
• Maintain accurate property records, maintenance logs, and operational trackers
• Follow established procedures to ensure properties remain guest-ready
• Learn the existing portfolio and operating procedures to provide continuity when additional coverage is required

Revenue and Listing Support

• Assist with approved pricing and occupancy initiatives
• Monitor local events, market activity, and competitor listings
• Support the onboarding and operational preparation of new properties
• Help maintain accurate and high-quality listings across booking platforms

Business Administration

• Assist with tracking guest payments, maintenance expenses, utility costs, and other operational transactions
• Support reconciliations and financial record-keeping
• Prepare requested property performance and operational reports
• Keep business records, trackers, and documentation accurate and current
• Provide clear updates regarding completed work, outstanding tasks, blockers, and matters requiring the client’s attention

Requirements

• Previous experience in short-term rental management, Airbnb operations, hospitality, property management, or a related field
• Ability to manage multiple priorities and meet deadlines
• Willingness to follow established systems, schedules, and escalation procedures
• Ability to communicate progress and blockers proactively
• Comfortable learning the responsibilities of another team member to support operational continuity

Nice to have:

• Experience with Airbnb, Booking.com, VRBO, Guesty, Hostaway, Hospitable, or similar platforms
• Experience coordinating vendors, contractors, cleaners, or remote teams
• Experience with bookkeeping, reconciliations, or financial administration
• Familiarity with dynamic pricing tools and revenue-management strategies
• Previous experience providing relief, weekend, or backup operational coverage

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.