Job Overview

Our client is looking for an experienced, results-driven leader with a strong finance background, exceptional leadership capabilities, and a proven track record of driving operational efficiency and hitting revenue targets. You will be the primary point of contact for executive leadership—running daily operations, overseeing operational staff, implementing robust performance frameworks, and ensuring lending processes continue without disruption. This role requires someone who treats the business as their own, taking full ownership of operational outcomes, driving cost efficiency, and building systems that scale.

Client Overview

Our client is a fast-growing, disruptive private lending company transforming access to capital for small and medium-sized enterprises (SMEs) across Australia. With a market-leading promise of approval and funding within two hours, a 90% approval rate, and 200% first-half growth, they are scaling rapidly and need a high-caliber Senior Operations Manager to build a professional management layer between executive leadership and day-to-day operations.

Schedule:

Monday - Friday, Aligned with Australian business hours (AEST/AEDT), with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Operational Leadership & Team Management:
  • Lead and hold the day-to-day operations team accountable to production standards and business goals. Coach and develop team members, maintain high standards of accuracy and performance, and serve as the primary escalation point for operational issues.
• Performance & KPI Management:
  • Set and oversee daily and weekly KPIs across the operations team. Use performance dashboards to monitor output, quality, service levels, and backlogs, and provide executive leadership with regular reports on trends, variances, and actionable insights.
• Cost Control & Resource Management:
  • Approve and monitor overtime based on business needs and measurable outputs. Manage operational costs, optimize resource allocation, and identify efficiency opportunities without compromising quality or service.
• Process Optimization & Continuous Improvement:
  • Analyze workflows to eliminate inefficiencies, reduce bottlenecks, and streamline lending operations. Use data to drive improvements, proactively address operational issues, and build scalable processes that support business growth.
• Stakeholder Communication & Reporting:
  • Serve as the primary operational liaison to executive leadership, providing clear and timely updates. Translate operational data into actionable business insights and maintain executive-level reports that support strategic decision-making.

Requirements

• 7–10+ years of senior operations management experience within the financial services industry (banking, lending, fintech, investment, or insurance).
• Proven track record of improving efficiency, reducing operational costs, and hitting revenue targets.
• Strong leadership presence with experience managing remote teams and establishing clear accountability structures.
• Proficient in managing operational dashboards, interpreting workflow data, and generating executive summary reports.
• Tech proficiency with CRM systems, lending platforms, spreadsheets (Excel/Google Sheets), and performance management tools.
• Strategic, accountable, and results-obsessed mindset with a focus on long-term scalability.

Qualifications

• Direct experience in private lending, credit, mortgage broking, or SME finance is a strong advantage.
• Familiarity with Australian financial regulations or lending compliance standards.
• Proven experience scaling operations in a high-growth startup or fintech environment.
• Background in process improvement methodologies (Lean, Six Sigma, or similar).
• Experience with Sage, Salesforce, HubSpot, or loan management software.
• Track record of managing P&L, budgets, or cost centers.

What Success Looks Like

• Operational Efficiency: Lending processes are faster, turnaround times decrease, and bottlenecks are eliminated.
• Revenue & Cost Optimization: Operational strategies directly contribute to revenue targets, overtime is controlled, and resources are maximized.
• KPI & Team Performance: Operational staff consistently meet targets, morale remains high, and a strong culture of ownership is maintained.
• Executive Confidence & Scalability: Leadership receives accurate reporting, and processes are standardized to support future company growth.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.