Bilingual Patient Support & Scheduling Assistant

Schedule: Part-time, 20 hours per week, Monday through Friday during PST business hours

Role Summary

We are seeking a reliable, bilingual Patient Support & Scheduling Assistant to manage incoming patient communications and support front-end administrative workflows. This role will answer and respond to phone calls and emails, assist with insurance eligibility checks, and schedule patients.

The ideal candidate communicates clearly and professionally in English and Spanish, stays organized across multiple conversations, and is comfortable learning healthcare-related processes. Previous experience is helpful but not required; The client is open to training the right candidate.

Key Responsibilities

• Answer incoming calls onthe client's primary contact lines in a professional and timely manner.
• Respond to patient inquiries by email with clear, accurate, and empathetic communication.
• Assist with insurance eligibility checks and related administrative follow-up.
• Schedule patients who contact seeking services.
• Keep patient information, communication logs, scheduling trackers, and follow-up records accurate and up to date.
• Use Gmail and Google Sheets to manage inbox activity, updates, and coordination.
• Follow established procedures for patient communication, scheduling, and escalation.
• Flag urgent, sensitive, or complex concerns to the appropriate team member.
• Coordinate accurately with internal staff regarding patient needs and next steps.
• Maintain a responsive, organized, and supportive experience for prospective and existing patients.

Required Skills and Experience

• Strong spoken and written English, with clear and professional communication skills.
• Strong Spanish communication skills and the ability to support patients who primarily speak Spanish.
• Working knowledge of Gmail.
• Working knowledge of Google Sheets.
• Comfortable communicating with patients or customers by phone and email.
• Strong attention to detail and reliable follow-through.
• Ability to stay organized while handling multiple conversations and administrative tasks.
• Availability to work 20 hours per week from Monday through Friday during PST business hours.
• Willingness to learn healthcare-related processes and Alinea Health’s internal procedures.

Preferred Skills and Experience

• Experience using Google Voice.
• Experience using Simple Practice EHR.
• Previous experience in patient support, medical administration, appointment scheduling, insurance coordination, or customer service.
• Experience working with phone-based support, shared inboxes, or patient intake workflows.

Ideal Candidate Profile

• Bilingual in English and Spanish.
• Warm, patient, and professional on calls and in written communication.
• Comfortable supporting people who may have questions about services, insurance, or scheduling.
• Organized, dependable, and responsive.
• Able to learn new tools and procedures quickly.
• Comfortable working independently while keeping the internal team informed.
• Detail-oriented when handling patient information and scheduling requirements.

Success in This Role Looks Like

• Calls and emails receive timely, professional, and helpful responses.
• Patients are scheduled accurately and efficiently.
• Insurance eligibility tasks are completed carefully and followed up on as needed.
• English- and Spanish-speaking patients receive clear support throughout the initial contact process.
• Gmail and Google Sheets records remain organized and current.
• Urgent or sensitive matters are escalated promptly.
• The patient intake and scheduling experience feels responsive, clear, and supportive.