About the Role

An established dental practice is looking for a confident, phone-savvy Patient Recall & Treatment Coordinator to join their team remotely. The practice has a strong patient base but limited time at reception to manage proactive outreach — and that's exactly where you come in.

Your focus will be calling existing patients who are due for their six-month visits and following up on treatment plans that have been presented but not yet accepted. This is an internal marketing role as much as it is an admin role — the right candidate will be comfortable on the phone, naturally persuasive, and skilled at building rapport with patients they've never met.

Schedule

• 20 hours/week across 4 days, approximately 5 hours per day
• Flexible scheduling — availability between 10am–7pm, AEST preferred to align with when patients are reachable

What You'll Be Doing

• Work through a daily list of patient recalls generated via Core Practice CRM, contacting patients due for six-month check-ups and routine visits
• Follow up with patients who have been presented with treatment plans but haven't yet booked or confirmed
• Leave detailed call notes and update patient records accurately in Core Practice after every interaction
• Manage callbacks, voicemails, and follow-up sequences to maximize contact rates
• Work closely with the practice team to coordinate scheduling and ensure a smooth patient experience
• Provide feedback on call trends — including optimal times for patient outreach

What We're Looking For

• Proven outbound calling experience — this is the priority; admin capability is expected to follow
• Warm, professional, and clear phone manner — patients must feel comfortable and well looked after
• Naturally persuasive with the ability to re-engage patients without being pushy
• Experience with Core Practice or similar dental/healthcare CRM preferred
• Accurate and thorough with note-taking and record management
• Self-motivated and able to maintain consistent call volume without close supervision
• Reliable home office setup with a stable internet connection

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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