Provide Seamless After-Hours Support for a Leading Co-Living Operator

 

Role Name: After-Hours Customer Support Agent

 

Schedule:

Full Time - 40h per week - Monday–Friday 6 PM to 9 AM SGT, weekends 24 hours, and public holidays

 

Client Timezone: Singapore Time (SGT)

 

Our client is one of the largest co-living space providers in Singapore, managing residences, serviced apartments, and hotels across 17 sites. They are expanding their portfolio and require a dedicated after-hours team to ensure high-quality tenant support at all times.

 

We are seeking a reliable and professional After-Hours Customer Support Agent to act as the primary contact for tenants and clients outside of standard business hours. You will manage inquiries across 17 sites, ensuring prompt and professional communication through WhatsApp and the company’s AI-based platform.

 

- Respond to tenant and guest inquiries via WhatsApp and AI platform during nights and weekends.

- Manage and prioritize support requests across 17 different co-living and serviced apartment sites.

- Escalate urgent maintenance or safety concerns immediately following company protocols.

- Maintain accurate and detailed records of all interactions in the internal database.

- Coordinate with daytime operations and admin teams to ensure seamless shift handovers.

- Support the onboarding and implementation of new internal communication tools.

- Ensure a professional and empathetic tone is maintained in all tenant communications.

- Monitor site-specific alerts to ensure tenant safety and satisfaction during off-peak hours.

 

- Prior experience in property management, hospitality, or customer support is required.

- Strong written communication skills with the ability to handle complex tenant issues.

- Proven ability to work independently with minimal supervision during non-standard hours.

- High attention to detail and a strong track record of reliability.

- Ability to multitask and manage communications for multiple properties simultaneously.

- Bonus if you have experience working with hotels or short-term rentals.

- It helps if you are comfortable using AI-based communication platforms and WhatsApp for business.

 

- Opportunity to work with a major player in the Singapore co-living and hospitality industry.

- Remote work flexibility with a clear and structured after-hours scope.

- Be part of a growing team utilizing modern AI and communication technology.

- Long-term stability within a fast-expanding organization.

 

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