Job Overview

Our client is seeking an experienced Customer Service & Dispatch Coordinator to join a growing U.S.-based home services support team. In this fast-paced role, you will serve as the first point of contact for customers, handling inbound calls, scheduling service appointments, and coordinating with technicians and franchise locations to ensure a smooth customer experience.

Schedule

Monday - Friday, 6:00 AM - 8:00 PM PST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Handle high-volume inbound customer calls across multiple franchise locations
• Respond to customer inquiries via phone, email, SMS, Yelp, Thumbtack, Google Local Services, and other platforms
• Schedule and dispatch HVAC, plumbing, electrical, appliance repair, and other home service appointments
• Coordinate with franchise owners and field technicians to ensure accurate scheduling and timely service
• Maintain accurate customer records, appointment details, and service updates in the CRM
• Follow up with customers regarding appointments, scheduling changes, and service updates
• Resolve customer concerns professionally and escalate complex issues when necessary
• Manage multiple communication channels while maintaining accuracy and professionalism
• Provide a consistently professional customer experience

Requirements

• 2+ years of experience in customer service, call center, dispatch, scheduling, or a similar role
• Home services experience is highly preferred, particularly in HVAC, plumbing, electrical, appliance repair, garage doors, roofing, restoration, pest control, locksmith, or similar industries
• Strong experience handling high-volume inbound calls
• Experience using CRM or field service platforms such as HouseCall Pro, ServiceTitan, Jobber, Service Fusion, or similar systems
• Strong scheduling, dispatching, and organizational skills
• Ability to manage multiple communication channels simultaneously

Qualifications

• Ideal candidate possesses strong English communication skills, customer service experience, and direct experience in a home services or field service environment
• Proven ability to comfortably speak with customers, coordinate technicians, manage schedules, and keep multiple jobs moving efficiently

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.