Client Overview

Our client is a growing disability support provider operating across Queensland, serving both remote areas and metropolitan cities. They deliver tailored NDIS services to diverse communities and are expanding their administrative team to support their operational growth.

Job Description

You will serve as a dedicated NDIS Administration & Rostering Specialist – ShiftCare, managing the critical day-to-day operations that keep support services running smoothly. This role puts you at the heart of client care coordination, working with scheduling systems, NDIS costings, and CRM platforms to ensure participants receive timely, compliant support. You'll work independently in a remote environment, bringing your NDIS expertise to a team that values adaptability and precision in delivering quality disability services.

Schedule

• 9am to 1pm AEST Australian Eastern Time (Queensland)

Responsibilities

• Manage daily administrative tasks within the NDIS framework, ensuring compliance and accuracy
• Handle scheduling and rostering using ShiftCare platform
• Process NDIS costings and budget tracking for service delivery
• Maintain and update CRM systems with client and service data
• Coordinate between support workers and participants for service delivery
• Complete documentation and reporting requirements for NDIS services
• Respond to administrative queries and provide timely communication
• Adapt to varied administrative needs across remote and metropolitan service areas

Must-Have Requirements

• Proven experience working with NDIS administration and processes
• Demonstrable proficiency with ShiftCare platform
• Strong knowledge of NDIS costings and budget management
• Experience using CRM systems for healthcare or disability services
• Minimum 2-5 years of remote administrative work experience
• Highly independent work style with strong self-discipline
• Excellent communication skills
• Ability to work part-time hours (minimum 20 hours per week)

Nice-to-Have Requirements

• Bonus if you have experience across both remote and urban NDIS service environments
• It helps if you've worked with multiple disability service providers
• Bonus if you're familiar with Australian disability support compliance frameworks

Why Join This Team?

• Work remotely with full flexibility in a stable, growing organization
• Join a mission-driven team making real impact in disability support services
• Opportunity to grow into expanded responsibilities as the organization scales
• Work with a team that values adaptability and recognizes the importance of proper role structure
• Collaborate with experienced professionals who understand remote work requirements

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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