Overview:

Our client is looking for an Inbound Call & Administrative Support Specialist to join their team. In this remote position, you will be directly managed by the firm to manage incoming calls, handle caller inquiries efficiently, and perform various administrative support duties during downtime between calls. You will also handle follow-ups, client outreach, and website and email inquiries. The ideal candidate has excellent English communication skills, call-handling experience, strong multitasking abilities, and a professional phone demeanor.

Schedule:

• Monday - Friday, 9:00 AM - 5:00 PM EST | Full-time (40 work hours per week)

Responsibilities:

• Answer inbound calls promptly and professionally, ensuring a seamless caller experience
• Identify caller needs quickly and route calls to the appropriate team member
• Capture accurate caller information and messages without requiring callers to repeat themselves
• Provide ad hoc administrative support including scheduling, follow-up calls, and client outreach
• Assist with non-legal administrative tasks such as responding to website inquiries and email correspondence
• Take on additional administrative duties during downtime between calls

Requirements:

• Excellent English communication skills with clear, professional, and easily understandable verbal communication
• Prior experience handling moderate to high call volumes in a professional environment
• Adaptable and quick to learn new processes and systems
• Strong interpersonal skills and a professional phone demeanor
• Ability to multitask and transition between phone duties and administrative support

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.