Position Overview

We are seeking a highly organized, proactive Junior Mortgage Loan Processing Assistant to support our loan processing team. In this remote role, your primary focus will be coordinating directly with third-party vendors (such as title companies and appraisers) to ensure loan files move smoothly and quickly toward closing.

This position does not involve borrower communication. The ideal candidate possesses excellent English communication skills, a high level of detail orientation, and a reliable high-speed internet setup capable of handling clear VoIP phone calls in a fast-paced environment.

Schedule: 9:00 AM - 6:00 PM Township, NJ Eastern Time, with 1-hour unpaid break. 

Key Responsibilities

• Vendor Outreach & Follow-Up: Conduct daily outbound VoIP calls, emails, and texts to title companies, appraisers, and other third-party vendors to request, track, and secure outstanding documentation.
• Pipeline Support: Assist loan processors with managing active pipelines across various loan products (FHA, VA, USDA, Conforming, and Non-Conforming).
• Issue Escalation: Proactively identify delays, missing items, or vendor bottlenecks and flag them immediately to the lead processor or loan officer.
• Record Keeping & Logging: Maintain thorough, organized, and up-to-date tracking notes and vendor correspondence within the system.
• Administrative Support: Perform general administrative tasks, file organization, and ad-hoc data entries to keep loan files compliant and accurate.

Requirements & Qualifications

Core Qualifications

• Communication: Exceptional written and spoken English skills with a clear, professional telephone manner.
• Experience: Prior experience in mortgage, real estate, or administrative/vendor coordination roles preferred. Experience with ARIVE LOS is a strong plus.
• Technical Aptitude: Comfortable working with web-based LOS tools, spreadsheets, email platforms, and VoIP software.
• Work Ethic: Strong attention to detail, excellent time management, and the ability to work independently in a task-driven remote environment.

Technical & Infrastructure Requirements

• Internet: Stable high-speed internet connection suitable for high-volume VoIP calling (minimum 25 Mbps download/upload recommended).
• Hardware & Power: High-performance PC/laptop, a dedicated noise-canceling headset, and a reliable backup power solution (UPS/power station) to ensure uninterrupted daily availability.

Success Metrics

• Vendor items (title, appraisals) are received promptly without falling behind schedule.
• Processing logs and tracking notes remain 100% current and accurate.
• Clear, proactive communication with US team members regarding pipeline bottlenecks.

Independent Contractor Perks

• Health Insurance Coverage
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
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