Job Overview

Our client is seeking a proactive, detail-oriented, and highly organized Logistics Coordinator to support day-to-day transportation operations. This role is responsible for monitoring shipments, communicating with drivers, brokers, and customers, providing real-time shipment updates, and ensuring freight moves efficiently from pickup through delivery.

The ideal candidate has prior experience working in logistics or the U.S. transportation industry, thrives in a fast-paced environment, and can effectively manage multiple priorities while delivering exceptional customer service.

Schedule: Full time, Mon-Fri 9am - 6pm CST

Responsibilities

• Monitor and track shipments from pickup through delivery.
• Track and trace 10–20 active drivers throughout the day.
• Provide timely shipment updates to customers, brokers, and internal teams.
• Communicate proactively with drivers regarding appointments, delays, and operational changes.
• Identify and address potential service issues before they become critical.
• Coordinate with dispatchers, customers, and drivers to resolve delays and shipment exceptions.
• Enter and maintain accurate load information within the Transportation Management System (TMS).
• Update shipment statuses and delivery milestones in real time.
• Escalate operational issues when necessary.
• Verify pickup and delivery documentation.
• Ensure all shipment records are complete, accurate, and up to date.
• Maintain effective communication between operations, safety, billing, and customer service teams.

Requirements

• Previous experience working in logistics, freight, supply chain, or the U.S. transportation industry is mandatory.
• 1–3 years of logistics or transportation experience is preferred; candidates with less experience may be considered if they have strong knowledge of freight operations and shipment coordination.
• Strong verbal and written English communication skills.
• Excellent organizational and multitasking abilities.
• Ability to perform effectively in a fast-paced environment.
• Strong problem-solving skills with a proactive mindset.
• Reliable home office setup with stable internet.

Preferred Qualifications

• Experience using Transportation Management Systems (TMS) such as McLeod, DAT, Turvo, Truckstop, AscendTMS, or similar.
• Knowledge of shipment tracking, freight operations, and transportation workflows.
• Familiarity with U.S. trucking terminology, dispatch processes, and logistics operations.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and Google Workspace.
• Experience communicating with customers, brokers, and drivers regarding shipment updates and operational issues.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations