Overview

We are looking for a Customer Service, Brand Partnerships & Sales Agent who can deliver exceptional customer support while confidently identifying opportunities to grow our brand community and increase sales. This is a customer-first role with a strong commercial focus, combining customer service, sales, and brand partnership outreach.

Alongside providing excellent support, you'll proactively identify customers, influencers, and content creators who would make great ambassadors for our brand. You'll be responsible for reaching out via email, social media, and phone, introducing our ambassador programme, building relationships, and converting potential partners into active brand advocates.

Work Schedule: Monday-Friday; 9:00 AM - 6:00 PM UK Time

Key Responsibilities

• Handle customer service enquiries via email and phone in a professional and timely manner.
• Resolve customer issues relating to orders, deliveries, returns, and product enquiries.
• Provide product recommendations and upsell where appropriate to meet customer needs.
• Convert inbound enquiries into sales opportunities.
• Proactively identify existing customers who would make strong brand ambassadors based on their purchases, engagement, and enthusiasm for the brand.
• Research and identify influencers, content creators, and potential brand partners who align with our target audience.
• Conduct outreach via email, social media, and phone to introduce our ambassador and influencer programmes.
• Confidently explain the benefits, expectations, and opportunities of becoming a brand partner over the phone and answer any questions prospective ambassadors may have.
• Build and nurture relationships with ambassadors and influencers to encourage long-term partnerships.
• Follow up with prospective brand partners to maximise conversion into active ambassadors.
• Maintain accurate records of customer interactions, outreach activity, and ambassador recruitment within internal systems.
• Work closely with the marketing and customer service teams to identify partnership opportunities and improve customer experience.
• Maintain a positive, professional, and enthusiastic experience for both customers and prospective brand partners.

Required Skills & Experience

• Proven experience in customer service, sales, account management, or a combined support and sales role.
• Excellent written and verbal communication skills.
• Confident communicating via email, social media, and telephone.
• Comfortable making outbound calls to prospective ambassadors and influencers.
• Strong relationship-building and networking skills.
• Ability to identify sales and partnership opportunities through customer interactions.
• Confident upselling and objection handling without being pushy.
• Highly organised with the ability to manage multiple conversations and follow-ups.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset with commercial awareness.

Nice to Have

• Experience working in eCommerce, retail, or DTC brands.
• Experience with influencer marketing or ambassador programmes.
• Familiarity with CRM, helpdesk, or influencer management software.
• Experience managing social media communications.
• Experience handling order management and logistics enquiries.

What We're Looking For

• Friendly, professional, and confident communicator.
• Someone who genuinely enjoys building relationships with customers and creators.
• Confident speaking on the phone and representing the brand professionally.
• Self-motivated and proactive, with the confidence to initiate conversations and create opportunities.
• Target-driven while always putting customer experience first.
• Reliable, organised, and able to manage competing priorities.
• Passionate about helping grow a community of loyal customers, ambassadors, and influencers who love the brand.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.